Nihal Abdul Razak J
Bengaluru
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Support Technician- Subject Matter Expert
Deluxe Entertainment Pvt Ltd
Bengalurur
06.2019 - Current
- Used quick response and dynamic service skills to build relationships with theaters to improve their retention rates.
- Developed customer service protocols and policies to ensure consistent, quality service.
- Conducted regular performance reviews of customer service team members to identify areas for improvement.
- Resolved complex customer issues by utilizing problem-solving techniques and product knowledge.
- Collaborated with various departments within the organization such as sales, marketing, IT in order to resolve customer issues.
Customer Service Representative- Senior
PHOENIX INFOTECHNOLOGY
Bengaluru
06.2017 - 05.2019
- Important in Customer Service and achievement of target through target product placements and services.
- Documentation and analyzing of arising customer issues, also pushing them to the needed teams for resolution at a promised work-around time.
- To study functionality and business process changes, so that necessary actions can be taken as per client requirement.
- Responded promptly to customer inquiries regarding product features or services offered by the company.
Quality Analyst
PHOENIX INFOTECHNOLOGY
- Timely generation of quality reports to ensure productivity.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Monitored production processes for accuracy and conformance to established standards.
- Implemented corrective actions when necessary to improve overall product quality.
- Compiled reports detailing findings from quality assurance testing activities.
Education
B E MECHANICAL -
Glocal University
06.2017
12 -
Alva's PU College
06.2012
10 -
Bharatiya Vidya Bhavan
06.2010
Skills
- Customer Relationship Management
- Multi- Channel Communication
- Problem solving and Troubleshooting
- User Training
- Time management and Prioritization
- Performance Optimization
Contact Attributes
- Active Listener
- Adaptive
- Detail Oriented
- Great Interpretational skills
- Creative
Awards
- Oscars-4
- Best Employee of the month- 5
Timeline
Support Technician- Subject Matter Expert
Deluxe Entertainment Pvt Ltd
06.2019 - Current
Customer Service Representative- Senior
PHOENIX INFOTECHNOLOGY
06.2017 - 05.2019
Quality Analyst
PHOENIX INFOTECHNOLOGY
B E MECHANICAL -
Glocal University
12 -
Alva's PU College
10 -
Bharatiya Vidya Bhavan
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