Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

NIHAL BHANDARY M

Bangalore

Summary

Technical Support Engineer with four years of experience specializing in software, application, and cloud technologies. Proficient in troubleshooting, customer service, and technical tools, with proven expertise in resolving critical IT issues. Reliable Level 2 Engineer with background in overseeing complex engineering projects, coordinating with multidisciplinary teams, and ensuring compliance with all relevant codes and regulations. Strengths include proficiency in problem-solving, effective communication skills, and ability to maintain high quality standards.

Overview

4
4
years of professional experience

Work History

Level 2 Engineer

Accenture India Pvt Ltd
Bengaluru
10.2021 - Current
  • Delivered high-quality technical support across multiple regions, ensuring efficient IT operations and seamless service delivery
  • Utilized ServiceNow ticketing system, Remote Desktop applications, and Office 365 configurations to resolve end-user issues promptly
  • Diagnosed and resolved hardware, software, and network issues, including SD-WAN, routers, and firewalls, optimizing system performance
  • Resolved over 1,000 workstations, ensuring smooth deployment and adherence to organizational standards
  • Configured and installed printers, troubleshooting connectivity and performance issues to ensure operational efficiency
  • Configured Microsoft Outlook and managed Multi-Factor Authentication (MFA) setups to guarantee secure user access to systems and applications
  • Maintained strong documentation practices, contributed to knowledge base articles, and mentored team members to enhance technical support processes
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Established strong working relationships with coworkers and clients alike while maintaining a positive attitude regardless of situational difficulties encountered.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
  • Collaborate with engineering and product teams to identify and resolve product quality issues, leading to a 20% increase in user engagement and a 15% reduction in product defects
  • Facilitated effective communication between team members, promoting collaboration and efficient problem-solving strategies throughout project lifecycles.
  • Trained and mentored junior engineers, providing guidance and direction.

Education

Bachelor of Engineering - Computer Science and Engineering

Mangalore Institute of Technology (MITE)
Mangalore
01.2021

Skills

  • Customer Relations
  • Windows Server Administration
  • Networking: SD-WANs, routers, and firewalls
  • Software application management
  • Printer configuration and maintenance
  • Multi-factor authentication (MFA)
  • Outlook configuration
  • ServiceNow
  • Active Directory
  • AWS
  • ILO
  • Office 365
  • Splunk
  • Azure
  • Real time customer service
  • Team building
  • Email management
  • Creating resources
  • Service now and CSM
  • System troubleshooting
  • Ticket management

Accomplishments

  • Top CSAT Performer: Consistently achieved a CSAT rating of 95% or higher by resolving technical issues efficiently and maintaining a customer-first approach in all interactions.
  • Workstation Reimaging Expertise: Reimaged and configured over 1,000+ workstations with 100% compliance to organizational standards, ensuring seamless deployment and minimal downtime across IT infrastructure.

Timeline

Level 2 Engineer

Accenture India Pvt Ltd
10.2021 - Current

Bachelor of Engineering - Computer Science and Engineering

Mangalore Institute of Technology (MITE)

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NIHAL BHANDARY M