Hi, I’m
Nihal Kouser
Senior System Administrator
Bengaluru
Summary
Diversely skilled Technical Engineer with 6 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
5
years of post-secondary education
2
Languages
Work History
John's Elevator PVT LtdBangalore
Marketing Tech Lead
04.2017 - 06.2018
Job overview
- Implemented marketing strategies to generate leads and increase sales revenue.
- Supported sales staff by providing market trends, account analyses and new product information.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Created and maintained customer databases to facilitate customer segmentation.
- Developed questionnaires and facilitated focus group discussions.
DXC Technology Bangalore
Technical support Engineer
08.2018 - 07.2019
Job overview
- Office 0365 T/B, Active directory, Remote
- Support, Installation of s/w, account itservices domain for 1 year
- (Netconnect payroll)
- Roles and Responsibilities:
- Software related queries, Installation- uninstallation (Process hung issue)
- VPN related cisco connection
- RSA token
- Using Ticketing token like Services Now AOTS
- Help User in Microsoft Office Troubleshooting (profile creation, Addin investigation, Installation, repair)
- Application not launching queries
- Active directory Using mostly for password reset and account unlock
- PCOD
- LAN WAN Hardware issues
- Flexible with Remote assistance
- Worked as Marketing Team Leader of JOHN'S
- ELEVATORS PVT LTD for a year
- Roles and Responsibilities:
- Handling clients and assigning work and targets to the Marketing Agents
- Maintaining Daily records and checking accounts
- Excellent
- Application, Windows, Office applications and addin T/b.
Goldman SachsBangalore
Senior Technical analyst
07.2019 - 10.2020
Job overview
- Both in-person and remote situations
- Wrote instruction manuals and technical guidance for preventive maintenance
- Offered troubleshooting via voice and text chat
- Maintaining resolution
- L3 for 1year & 3 months (Artech infosystem payroll)
- Roles and Responsibilities:
- Help users troubleshoot all virtual Machines like reboot password reset, account unlock
- Help User in Microsoft Office Troubleshooting (Clearing space increase
- Space, profile creation
- Aadin investigation
- Installation, repair PST)
- Working with various teams
- Active directory, Password reset
- Adoing AD group, removing Ad groups
- Checking detailed information, Profile related Queries
- I am a Specialist for UNIX team, handling group additions, CVS issues
- Variable related queries
- Printer support, and hardware related queries escolate it to concern OSD
- VPN connection (Login.gs connection t/b)
- Cisco phone, cisco IP phone of home queries
- Flexible with Remote assistance, chat or email
- Using Ticketing token like Services Now
- CSN
- Efficient to handle Escalation or bridge calls
Western DigitalBangalore
Technical Engineer
02.2021 - 04.2022
Job overview
- Help users troubleshoot all virtual Machines like reboot, password reset, account unlock
- Help User in Microsoft Office Troubleshooting (Clearing space,increase
- Space, profile creation
- Addin investigation
- Installation, repair PST)
- Working with various teams
- Active directory, Password reset, Adding AD group, removing Ad groups
- Checking detailed information
- Profile related Queries
- Printer support, and hardware related queries escalate it to concern OSD
- VPN connection (Login.gs connection t/b)
- Maintained service schedule for software and haraware
- Using Ticketing token like Services Now
- Executed troubleshooting and server support in
OSB Group IndiaBangalore
Technical Support Engineer
07.2022 - 03.2023
Job overview
- Provided secondary training to personnel struggling with technological tools and systems
- Executed troubleshooting and server support in both in-person and remote situations
- Performed scheduled service work, installations, testing and repairs
- Performed preventive maintenance on network system, maintaining average uptime of 80%
- Maintained service schedule for software and hardware
- Produced reports on success rates and remedial requirements
- Diagnosed malfunctions in AWD20, directing support tickets to appropriate personnel for remediation.
- Perform early checks tasks - so that other team member can work with ease
- Help users resolve queries via call, webex
- Teams, emails etc
- Help users in MS Office Troubleshooting like
- Outlook,Excel, PPT, Word etc
- Provide services to users like get approvals from the owners and grant access for DL or shared mailbox..
- Increase Mailbox size-or help clearing space
- On outlook
- Help reset password and unlock accounts of the employers after verification
- Service now is the ticketing tool used to log the call logs or create a enquiry/issue ticket2015-01
Allied Worldwide Business SolutionsBangalore
Senior System Administrator
05.2023 - 10.2023
Job overview
- Perform daily checks on Backup server on Azure.
- Check on Firewall, Swiches and ISP.
- Rebuild PC and configure for new hire.
- Completed reports detailing network and systems performance and downtime issues.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Worked with users to determine areas of technology in need of improved usability.
- Analyzed network traffic and performance metrics to optimize system performance.
- Planned and implemented upgrades to system hardware and software.
- Led server infrastructure development, quality assurance, staging and production systems.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
Education
Indian AcademyDegree CollegeBangalore, India
Bachelor of Commerce from Finance
06.2015 - 05.2018
Indian Academy PU CollegeBangalore, India
from CEBA
05.2013 - 06.2015
Skills
Machines RSA
undefinedTimeline
Senior System Administrator
Allied Worldwide Business Solutions
05.2023 - 10.2023
Technical Support Engineer
OSB Group India
07.2022 - 03.2023
Technical Engineer
Western Digital
02.2021 - 04.2022
Senior Technical analyst
Goldman Sachs
07.2019 - 10.2020
Technical support Engineer
DXC Technology
08.2018 - 07.2019
Marketing Tech Lead
John's Elevator PVT Ltd
04.2017 - 06.2018
Indian AcademyDegree College
Bachelor of Commerce from Finance
06.2015 - 05.2018
Indian Academy PU College
from CEBA
05.2013 - 06.2015
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