NIHAL MAHARAJ
Bengaluru
Summary
Demonstrated expertise in fintech and payments reflects a robust background in strategic program management and cross-functional leadership, aligning seamlessly with the innovative mission of the desired role. Proven success in managing end-to-end program delivery drives customer satisfaction and emphasizes a commitment to achieving organizational goals. A strong passion for leveraging technical insights to innovate and optimize workflows positions this candidate as a valuable asset in advancing key objectives and initiatives. This combination of experience and dedication ensures a proactive approach to meeting challenges and delivering impactful results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Techincal Program Manager
Skeps
06.2025 - Current
- Led cross-functional teams to deliver complex technical projects on time.
- Facilitated stakeholder meetings to gather requirements and align project objectives with business goals.
- Developed project timeline methodologies to enhance iterative development processes.
- Monitored project progress through dashboards, ensuring transparency and accountability among stakeholders.
- Managed risk assessments and mitigation strategies to minimize project disruptions and ensure continuity.
- Managed vendor relationships to ensure timely deliveries and adherence to contract terms for optimal results.
- Improved cross-functional communication by establishing regular meetings and facilitating clear documentation.
- Reduced technical debt through proactive identification and resolution of system bottlenecks and architectural issues.
- Coordinated release schedules and managed deployment processes across multiple teams.
- Led release management across multiple product streams, coordinating engineering, QA, and product teams to ensure seamless deployments and zero downtime.
- Handled two High Velocity Revenue (HVR) accounts, contributing to over 50% of the company’s total GMV, driving complex release cycles, and ensuring business-critical uptime.
- Conducted root cause analyses (RCA) for production issues, implementing process improvements that reduced the average resolution time by 35%.
- Optimized CI/CD pipelines and monitoring frameworks, cutting post-release incidents by 30%.
- Established structured change control and release documentation to improve traceability and accountability across deployments.
- Collaborated closely with product and engineering leaders to scope and deliver features, aligning technical feasibility with business impact.
Program Manager
SIMPL | Fintech
11.2024 - 06.2025
- Spearheaded end-to-end program delivery for multiple strategic initiatives across payments and credit workflows.
- Led cross-functional collaboration across product, engineering, risk, and operations teams to ensure the timely execution of product launches and enhancements.
- Created and maintained project plans, roadmaps, and stakeholder updates, ensuring alignment with business goals.
- Owned coordination and delivery of sandbox and production environment rollouts, including UAT, risk checks, and sanity validations.
- Acted as a single point of contact for all project communications, including managing escalations, and driving resolution within SLAs.
- Drove linking enhancements from merchant level to device level with API integration planning, leading to a fraud mitigation strategy.
- Delivered consistent stakeholder communication with clear documentation (BRDs/FRDs), and tracked execution via JIRA and Confluence.
- Facilitated postmortem reviews and continuous improvement actions for all project rollouts.
- Independently led and executed all active projects across the organization, driving outcomes with complete ownership and minimal oversight.
Technical Account Manager
Locus
12.2023 - 11.2024
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Served as liaison between clients and internal teams to ensure smooth project execution and delivery.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Identified and proposed upsell and renewal opportunities, communicating value proposition to churn results.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Conducted regular account reviews to proactively identify areas of improvement and implement necessary changes.
- Utilized data analytics tools to monitor account performance, identifying trends and making informed recommendations.
- Provided in-depth product training for customers, enhancing their understanding and usage of technology.
- Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
- Configured and modified product systems to meet customer-specific needs.
- Preparing BRD/FRD and coordinating with client and business team.
- Creating JIRAs, writing technical flow of project/product for different teams to execute the entire project.
- Solely responsible for owning production environment and handling all production issues.
- Developed project plans and go-live timelines and successfully executed them.
- End-to-End Logistics Solution Company
Technical Account Manager
Razorpay
03.2022 - 11.2023
- Handled all customization requests for building integration solutions & products for government & enterprise merchants across India.
- Took discussions with development teams for system optimizations.
- Helped implement and customize payment flow.
- Provided optimal solution for business and technical support for customers during pre-sales and post-sales processes.
- Addressed all product-related queries on time and provided developers with customers' feedback to identify potential new features or products.
- Reported on product performance and identified solutions to reduce support costs.
- Analyzed customers' needs and suggested upgrades or additional features to meet their requirements.
- Liaised with sales department to win new business and increase sales, establishing best practices.
- Preparing BRD/FRD and coordinating with client, business team.
- Creating JIRAs, writing technical flow of project/product for different teams to execute the entire project.
- Solely responsible for owning production environment and acting as technical POC (TAM) for marquee clients.
- Handled all production issues and worked closely with product and engineering team.
- Payment Gateway Provider
Associate
Paytm
12.2020 - 03.2022
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service.
- Prioritized tasks to meet tight deadlines, assisting others with project duties.
- Worked in Merchant Integration Team as pre-live product implementation support.
- Worked for 6 months on MI L2 queries, shifted to ICICI Integration cases; partnered with ICICI bank and trained the ICICI team.
- Handled more than 15 cases per day with no escalations and maintained TAT of 24 hours.
- Gave training and handled a team of two people.
- Digital Payments and Financial Services Company
Education
Bachelor of Engineering -
RGPV
Jabalpur, India10.2020
Skills
- Project management
- Cross-functional collaboration
- Stakeholder engagement
- Risk assessment
- Agile methodologies
- Continuous integration/continuous deployment (CI/CD)
- Release management
- Problem-Solving
- API integration planning
- JIRA project tracking
- Client management
- Time Management
- Excellent Communication
- Technical Consulting
- Upselling Techniques
- Multitasking Abilities
Certification
- Certification in MLL through Python
- NCC-C Certificate
LANGUAGES
English - Proficient
Hindi - Proficient
Maithili - Native
Timeline
Techincal Program Manager
Skeps
06.2025 - Current
Program Manager
SIMPL | Fintech
11.2024 - 06.2025
Technical Account Manager
Locus
12.2023 - 11.2024
Technical Account Manager
Razorpay
03.2022 - 11.2023
Associate
Paytm
12.2020 - 03.2022
Bachelor of Engineering -
RGPV
KEY ACHIEVEMENTS
- Improved Client Satisfaction - Increased client satisfaction scores by 30% through targeted solution strategies.
- Boosted Account Renewals - Achieved 25% growth in account renewals by identifying upsell opportunities.
- Enhanced Resolution Efficiency - Reduced technical issue resolution time by 40% via streamlined processes.
- Achieved Operational Savings - Implemented cost-saving measures resulting in 20% operational savings.
STRENGTHS
Professional Strengths - Adept at problem-solving and technical consulting, with strong time management and multitasking abilities.