Hi, I’m
Nihal Maharaj
Technical Account Manager
Bengaluru
Summary
Enterprising professional knowledgeable about Fintech and Logitech account management with extensive understanding of Payment Gateways and Payment Ecosystem . Fast learner with commitment to efficiency and streamlining procedures for maximizing revenue and streamline Processes
Overview
4
years of professional experience
2
Certifications
4
years of post-secondary education
Work History
Locus | End-to-End Logistics Solution
Technical Account Manager
01.2024 - Current
Job overview
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Conducted regular account reviews to proactively identify areas of improvement and implement necessary changes.
- Utilized data analytics tools to monitor account performance, identifying trends and making informed recommendations.
- Provided in-depth product training for customers, enhancing their understanding and usage of the technology.
- Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
- Configured and modified product systems to meet customer-specific needs.
- Preparing BRD/FRD and coordinating with client, business team.
- Creating JIRAs, writing technical flow of project/product for different teams to execute entire project.
- Solely responsible for the owning the production environment. Handling all production issues.
- Working closely with product and engineering team.
- Developing project plans and go-live timelines and successfully executing them within specified deadlines.
Razorpay
Technical Account Manager
03.2022 - 09.2023
Job overview
- Handling all customization requests for building integration solutions & products for government & enterprise merchants across India.
- Taking discussion with development teams for system optimizations.
- Helping them to implement and customize payment flow • Providing Optimal solution for the Business
- Provide technical support for customers to support pre-sales and post-sales processes • Address all product-related queries on time
- Provide developers with customers' feedback to help identify potential new features or products • Report on product performance
- Identify solutions to reduce support costs
- Analyze customers' needs and suggest upgrades or additional features to meet their requirements
- Liaise with the sales department to win new business and increase sales and Establish best practices
- Preparing BRD/FRD and coordinating with client, business team.
- Creating JIRAs, writing technical flow of project/product for different teams to execute entire project.
- Solely responsible for the owning the production environment. • Acting as technical POC (TAM) all marquee clients.
- Handling all production issues.
- Working closely with product and engineering team.
Paytm
Associate
12.2020 - 03.2022
Job overview
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked in Merchant Integration Team as pre Live Product implementation Support.
- Worked for 6 months on MI L2 queries, and then shifted to ICICI Integration cases and partnership with ICICI bank and trained ICICI team as well.
- Worked on ICICI Integration cases for 6 months
- Worked on MI Team handling Key accounts •
- IMPACT: Handled more than 15 cases a day
- No escalations were done for my cases
- TAT of 24 hours was maintained
- Worked on holidays and leaves for emergency cases
- Gave training and handling a team of two people
Education
RGPV, Jabalpur, India
Bachelor of Engineering from Computer Science And Engineering
08.2016 - 10.2020
Skills
Language skills: C, C, Java, JavaScript, Node Js , HTML, SQL , Python , MLL
undefinedCertification
MLL through Python Course
INTERESTS
Listening Music , Chess , Social Work , Sports
Timeline
Technical Account Manager
Locus | End-to-End Logistics Solution
01.2024 - Current
Technical Account Manager
Razorpay
03.2022 - 09.2023
Associate
Paytm
12.2020 - 03.2022
MLL through Python Course
09-2020
NCC- C Certificate.
12-2019
RGPV
Bachelor of Engineering from Computer Science And Engineering
08.2016 - 10.2020
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