Nihal Mishra
Gurgaon
Summary
Dynamic HNW Relationship Manager with a proven track record at HDFC Bank, excelling in portfolio management and regulatory compliance. Adept at driving revenue growth through strategic sales initiatives and exceptional customer service. Recognized for mentoring teams and enhancing operational efficiency, fostering strong client relationships to meet diverse financial needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HNW RELATIONSHIP MANAGER
HDFC BANK LTD.
GURGAON
10.2023 - Current
- Maximised branch revenue by optimising operations and Sales.
- Handling HNW portfolio clients.
- Responsible for meeting the branch targets set and that all guidelines and regulatory requirements are followed.
- Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
- Designed sales and service strategies to improve revenue and retention.
- Developed annual branch business plans for maximum profitability and effectiveness.
- Mentored staff to increase sales success and productivity.
- Completed audits and checklists to achieve regulatory compliance.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Oversaw complete sales cycle process from prospecting through contract negotiations and close.
- Performed appraisals for branch staff and made training recommendations to develop capabilities and skills.
- Liaised with Sales Hub to clear queries and complete all tasks assigned to branch daily.
- Reported successes, failures and new plans to governing body to guide decision-making.
- Lobby Management
- Portfolio Management
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
Service Delivery Manager
INDUSIND BANK
GURGAON
06.2023 - 10.2023
- General Banking Operations Related.
- Portfolio Management
- Anti Money Laundering
- Transaction Monitoring
- KYC updating/Verification
- Onboarding of new Clients through Welcome call and Audit.
- Lobby Management
- Business Lead Generation
- Authorization & Audit
- Responsible for all operational transactions
- BULK NEFT/RTGS Cheque transfer as well as clearing
- Vouchers Management
- Cash management and handling
- ATM Management and reconciliation
- Applied excellent negotiation, upselling and sales techniques to maximise revenue.
- Utilised tools such as CRM for streamlined process management and reporting.
Teller/Branch Relationship Officer
AXIS BANK LTD.
GURGAON
09.2021 - 05.2023
- CASH MANAGEMENT
- MAINTAINING cash VAULT/LOCKER Registers STR 8, STR9
- Working on CRM, SAKSHAM, FINACLE SOFTWARES
- PORTFOLIO MANAGEMENT
- KYC updating/verification
- Processing transactions such as RTGS, NEFT, TRANFER, CHEQUE CLEARING and also processing customer requests within TAT
- CROSS SELLING bank's retail banking and third-party products as per assigned budgets
- (e.g., Life Insurance, General Insurance, Mutual Funds, Loans etc.)
- E-REGISTER MANAGEMENT
- DELIVERABLES MANAGEMENT
- COMPLIANCE MANAGEMENT
- LOCKER MANAGEMENT
- ANTI MONEY LAUNDERING
- BANKING OPERATIONS
- FRAUD INVESTIGATIONS
- BUSSINESS ANALYSIS
- TRANSACTION MONITORING
Sales Team Leader
RSP ENTERPRISES
KANPUR
04.2019 - 08.2021
- Evaluating sales team performance and
reporting to area Sales manager - Manage the overall running of the sales team
- Develop and implement strategic sales plans that expand a company’s customer base and solidify its presence
- Achieving growth and hitting sales targets by successfully managing the team and by assessing the teams’ strengths and weaknesses
- Manage relationships with internal and external stakeholders
- To undertake other duties as requested
- To manage the Sales team to achieve desire targets
- The setting of objectives for all team members.
- Conducting regular 1 2 1’s
- Absence management
- Performance management
- The support and development of the team
Education
MBA (HR and Finance) -
SWAMI VIVEKANAND SUBHARTI UNIVERSITY, MEERUT (UP)
2024
M.E(POWER ELECTRONICS) -
RAJIV GANDHI PROUDYOGIKI VISHWAVIDYALAYA, BHOPAL
2019
B.E(ELETRICAL AND ELECTRONICS ENGINEERING) -
RAJIV GANDHI PROUDYOGIKI VISHWAVIDYALAYA, BHOPAL
2017
12th -
MAHARANA PRATAP EDUCATION CENTRE
2013
10th -
MAHARANA PRATAP EDUCATION CENTRE
2011
Skills
- Good verbal and written communication skills
- Easily adjustable in team environment
- Hard working & positive attitude
- Comprehensive problem-solving abilities
- Ability to work in multi-cultural work environment
- Presenting skills
- Consumer Banking
- Customer Service
- Written Communication
- Currency and Coin Counter
- Risk Management Evaluation
- Problem-Solving
- Portfolio management
- Financial analysis
- Regulatory compliance
Certification
- CERTIFIED IN SIEM (SECURITY INCIDENT AND EVENT MANAGEMENT) AND SOC (SECURITY OPERATIONS CENTER) EXPERTISE, AGSC23013, 06/01/23 - 10/15/23, Monitor and analyse security events and logs from various sources, such as firewalls, intrusion detection systems, and antivirus software, Perform vulnerability scans and penetration tests to identify security weaknesses, Develop and implement security policies, procedures, and best practices, Investigate security incidents and breaches, and provide recommendations for remediation, Monitor and respond to security alerts and notifications, Research and evaluate emerging security threats and vulnerabilities, Configure and maintain security tools and systems, Develop and maintain security awareness training programs, Assist in the development of security architectures and designs, Create and maintain security documentation, Collaborate with other teams to ensure security requirements are met.
- AML , KYC AND COMPLIANCE
Skills
- Key Performance Indicators (KPI) Setting
- Goal-Oriented
- Financial Analysis and Planning
- Multi-Tasking
- Energetic
- Business Development Expertise
Accomplishments
- Won Certificate of Excellence for achieving the Circle Mauka-Mauka contest at Axis Bank
- Qualified MDRT and got a signed certificate by MD and CEO Mr. Amitabh Chaudhary
- Awarded by Group Executive of Axis Mr. Ravi Narayanan for outstanding performance in Shubharambh Q1 FY23
- Won certificate of appreciation for being active in sustainable Equity fund with Max Life New launched plan-FWAP
Accomplishments
- Worked as an administration member at Technical Students Association, Bhopal
- Won an award for punctuality
- Won the Early submission of Assignment award
- Have won various contests and campaigns launched by Bank at regular intervals
Timeline
HNW RELATIONSHIP MANAGER
HDFC BANK LTD.
10.2023 - Current
Service Delivery Manager
INDUSIND BANK
06.2023 - 10.2023
Teller/Branch Relationship Officer
AXIS BANK LTD.
09.2021 - 05.2023
Sales Team Leader
RSP ENTERPRISES
04.2019 - 08.2021
MBA (HR and Finance) -
SWAMI VIVEKANAND SUBHARTI UNIVERSITY, MEERUT (UP)
M.E(POWER ELECTRONICS) -
RAJIV GANDHI PROUDYOGIKI VISHWAVIDYALAYA, BHOPAL
B.E(ELETRICAL AND ELECTRONICS ENGINEERING) -
RAJIV GANDHI PROUDYOGIKI VISHWAVIDYALAYA, BHOPAL
12th -
MAHARANA PRATAP EDUCATION CENTRE
10th -
MAHARANA PRATAP EDUCATION CENTRE