Summary
Overview
Work History
Education
Skills
Timeline
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Nihal Singh

Nihal Singh

Department Manager
Ghaziabad

Summary

Retail leader with 5+ years of experience making daily operations smoother, teams sharper, and shelves neater. Skilled in managing people, processes, and product flow with a growing curiosity for how things move behind the scenes. Passionate about performance, both on the floor and on the saddle, blending discipline from endurance cycling into leadership and problem-solving.

Overview

6
6
years of professional experience

Work History

Department Manager

Decathlon Sports India
Indirapuram
11.2023 - Current
  • Trained new teammates on service and store processes and trained 4 Daily Managers and developed 2 replacements.
  • Handled daily store operations with smart staff planning of 6 teammates.
  • Managed stock levels and kept products well-organized to have a best shrinkage rate of below 0.3% for the year.
  • Set up product displays/planned events to attract more customers/users with an average of 3 events per month.
  • Collected customer feedback to improve their experience and boosted Workshop performance by 10%+
  • Selected correct range of products for the department to cater to the users which resulted with a 20%+ TO growth in recent months.

Omni Sport Leader

Decathlon Sports India
12.2019 - 11.2023
  • Involved in daily store operations as a Daily Manager.
  • Managed stock levels.
  • Set up product displays to attract more customers.
  • Collected customer feedback to improve service.
  • Planned and managed events to promote sports.
  • Selected right range of the sport to cater to the users.

Education

Bachelors of Commerce. - Marketing

St. Xaviers College
Kolkata, India
04.2001 -

ICSE ISC - Commerce

Gulmohur High School
Jamshedpur, India
04.2001 -

Skills

Customer service

Performance management

Problem-solving

Work planning and organization

Database management

Operations management

Timeline

Department Manager

Decathlon Sports India
11.2023 - Current

Omni Sport Leader

Decathlon Sports India
12.2019 - 11.2023

Bachelors of Commerce. - Marketing

St. Xaviers College
04.2001 -

ICSE ISC - Commerce

Gulmohur High School
04.2001 -

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Nihal SinghDepartment Manager