Nihar Patra

Project Roles and Responsibilities

Role: Salesforce Manual QA Tester
Duration: 12/2024 – 04/2025
Domain: Manufacturing

• Analyzed business requirements and functional specs for Salesforce Sales Cloud and Service Cloud modules.
• Designed and executed manual test cases for objects.
• Performed functional, regression for customizations like Validation Rules, Workflows, Triggers, and Process Builders.
• Tested page layouts, record types, and field-level permissions across various profiles and roles.
• Verified role-based access control (RBAC) to ensure proper data visibility based on profile, role hierarchy, and sharing rules.
• Validated approval processes, email alerts, and user story acceptance criteria using manual test execution.
• Reported bugs using Jira and worked with developers and admins to troubleshoot issues across different Salesforce environments (Dev, QA, UAT).
• Conducted cross-browser testing, UI testing (Lightning), and mobile testing of Salesforce on iOS and Android (where applicable).
• Participated in daily stand-ups, sprint planning, and retrospectives under the Agile Scrum framework.
• Coordinated with Salesforce developers, admins, and business analysts to ensure accurate requirement coverage and quality delivery.

Project Roles and Responsibilities

Role: Manual QA Tester
Duration: 05/2023 – 12/2024
Domain: Healthcare | ERP (Oracle Applications)

• Collaborated with Oracle Technical Consultants to understand the customization and configuration of Oracle ERP modules.
• Prepared and executed manual test cases for Oracle E-Business Suite modules like:
  Oracle Purchasing (PO)
  Inventory (INV)
  Payables (AP)
  Receivables (AR)
  General Ledger (GL)
• Validated forms, workflows, concurrent programs, and custom reports created by technical consultants.
• Performed functional, integration, regression, and UAT testing manually across Oracle ERP modules.
• Validated data consistency between the front-end and Oracle database using manual SQL queries.
• Reported and tracked defects in JIRA, working closely with Oracle functional and technical teams to ensure resolution.
• Tested RICEW (Reports, Interfaces, Conversions, Extensions, Workflows) components from a QA perspective.
• Conducted end-to-end business scenario testing including purchase order creation, invoice matching, and payment processing.
• Ensured test coverage for customizations, setups, and interfaces developed by Oracle technical team.
• Participated in daily stand-ups, requirement walkthroughs, and test review meetings with cross-functional teams.

Project Roles and Responsibilities

Role: Salesforce Manual QA Tester
Duration: 10/2021 – 04/2023
Domain: Healthcare CRM | Sales Cloud

• Analyzed user stories and business requirements for EHR-related sales processes like patient onboarding, referral management, and service requests using Salesforce Sales Cloud.
• Created and executed manual test cases for standard and custom Salesforce Sales Cloud objects.
• Performed functional, regression, for features including Lead conversion, Opportunity stages, and custom workflows.
• Validated record types, page layouts, field permissions, and validation rules for various user roles such as Sales Reps, Account Managers, and Admins.
• Verified customizations like Approval Processes, Email Alerts, Assignment Rules, and Triggers used for internal referrals and patient enrollments.
• Tested Reports and Dashboards for Sales KPIs and ensured accuracy of lead conversion metrics and opportunity tracking.
• Conducted manual testing of role-based data access using Salesforce profiles, roles, org-wide defaults (OWD), and sharing rules.
• Logged and tracked defects in JIRA, ensuring proper collaboration with the development and admin teams for resolution.
• Participated in Agile ceremonies: sprint planning, daily stand-ups, retrospectives, and QA sign-off meetings.
• Maintained test documentation and contributed to test case reviews, requirement traceability, and UAT support.