Nihar Paul

Bangalore

Summary

Detail-oriented Risk Analyst with a proven track record in conducting in-depth risk investigations, data analysis, and operational risk mitigation. Proficient in SQL & Excel to identify fraud patterns, uncover operational vulnerabilities, and recommend actionable solutions. Adept at stakeholder communication, root cause analysis, and delivering process improvements to protect business integrity and minimize financial losses.

Overview

years of professional experience

Certification

Work History

Analyst - Risk Management Team

Swiggy

02.2021 - Current

Led end-to-end investigations into delivery executive frauds using SQL, Excel, and field data.
Identify fraud patterns (modus operandi) among delivery executives and recommend mitigation strategies.
Draft comprehensive investigation reports with actionable recommendations to minimize financial and operational risks.
Engage stakeholders through detailed reporting on behavioral anomalies and potential threats.
Conduct field audits at Instamart stores and partner restaurants, providing insights to strengthen operational processes.
Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Transaction Risk Investigator

Amazon

02.2021 - 09.2022

Investigated complex seller appeals and intellectual property rights infringements.
Supported the A-to-Z Claims department by conducting detailed investigations to prevent fraudulent transactions.
Led weekly team discussions; served as a point of contact for quality assurance audits and SOP updates.
Consistently achieved KPIs through meticulous attention to detail and rigorous process adherence.

Education

MBA -

International School of Business & Research (ISBR)

Bengaluru, India

05.2019

Skills

SQL data manipulation skills
Data visualization proficiency using Power BI
Risk assessment and analysis
Data analysis & reporting
Fraud detection & prevention
Critical thinking & problem solving

Effective stakeholder communication
Field operations management
Quality assurance audits
Mentoring & team leadership
Proficient in data analysis using MS Excel

Certification

Advanced PowerBI Masterclass
Think Like a Lawyer to Make Decisions and Solve Problems

Languages

English

Bengali

Hindi

Accomplishments

Reduced ADP issues by 5% in 40 selective store in PAN india through implementing process change in Swiggy's stores.
Reviewed > 2000 impersonating delivery executives and took action on the abusive DEs to mitigate fraud.
Highlighted incentive abuses by the DEs in a particular zone of Hyderabad where 3 paisa saving was achieved.

Timeline