Nihar Sheth

• Promotion to Quality Assurance Specialist: Promoted to Quality Assurance Specialist based on strong performance, leadership capabilities, and expertise in online brand protection operations.

• Quality Assurance and Team Management: Managed a team of moderators and enforcement analysts, ensuring high-quality outcomes and adherence to client-specific enforcement guidelines.

• KPI Monitoring and Performance Management: Oversaw team performance and KPI achievement, implementing corrective actions and process improvements to consistently meet operational targets.

• Operational Oversight: Handled operational responsibilities including workflow management, resource allocation, and prioritization of enforcement activities to support business objectives.

• Training and Development: Provided guidance, training, and constructive feedback to team members to enhance performance and maintain quality standards.

• Cross-Functional Collaboration: Worked closely with client management and operations teams to address quality concerns, streamline processes, and ensure consistent delivery across brand portfolios.

• Promotion to Client Coordinator: Promoted to Client Coordinator after gaining extensive experience in brand protection, working with clients across key verticals such as luxury, sports, media, entertainment, and more.
• Client Understanding and Project Management: Led the understanding of client requirements, project scope, and KPIs to ensure clear alignment of deliverables.
• Team Training and Guideline Development: Created and implemented brand and enforcement guidelines in collaboration with clients, subsequently training the analyst team to ensure consistent execution.
• Client Communication: Acted as a primary liaison, organizing regular client calls to gather feedback, assess project health, and define future directions.
• Report Delivery: Delivered comprehensive monthly progress reports, showcasing project achievements and adherence to KPIs.
• Cross-Vertical Client Management: Managed multiple clients across diverse industries, including luxury, sports, media, entertainment, and other key verticals, ensuring seamless communication between clients and the analyst team.
• Team Leadership: Managed a team of analysts, assigned work hours, and structured tasks to align with project requirements.
• Client Satisfaction and Retention: Consistently exceeded client expectations, ensuring satisfaction and securing client retention year-over-year.
• Managerial Oversight: Oversaw team performance, resource allocation, and strategic execution to achieve and surpass client objectives.

• Infringement Identification: Conducted in-depth research to identify infringements and counterfeits for assigned brands, ensuring timely and accurate delivery of KPIs.
• Client Reporting Assistance: Supported the Client Coordinator in preparing detailed reports summarizing research findings and providing actionable recommendations for clients.
• Counterfeit and Trademark Expertise: Applied extensive knowledge of counterfeit and trademark issues to assist clients in a meaningful and impactful manner.
• E-Commerce and Hosting Provider Research: Investigated e-commerce sites and hosting providers to assess methodologies for the removal of infringing content.
• Takedown Communication: Communicated with online marketplaces, e-commerce platforms, and hosting providers to initiate and follow through on takedown requests.
• Client Interaction: Collaborated with client management teams to discuss specific cases, understand outcomes, and gain deeper product knowledge for effective enforcement.
• Trend Analysis: Reviewed enforcement reports to identify trends, anomalies, and shifts in infringing activity, providing context and strategic insights.
• Strategic Recommendations: Suggested improvements, including site focus shifts, investigative targets, evidential purchases, and participation in relevant enforcement programs.

• Suggested improvements to designs and documentation to improve product reliability and quality of software.
• Created and maintained several databases to track statistical data.
• Updating the client with the performance of the team and how software is emulated in day to day work for better efficiency.
• Handling a UK-based client- Three global services.