Niharika
Business Systems Analyst
Mumbai
Summary
Mobile: +918595654425 | LinkedIn: Niharika PROFESSIONAL SUMMARY An MBA graduate specialized in Business Analytics with experience in Data Analysis, Market Research and Business Analytics Projects. Working as a Business Systems Analyst in Optum, since March 30th, 2022. Experience of 2.8 years in Masters India as a Business Analyst.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
Work History
Live Project Intern
The Spark Foundation, Platform
01.2022
- Data Science and Business Analytics
- Worked on various domains of tasks such as Data Analysis, Data Manipulations, Data
- Classification techniques, Data Visualization, Data Modeling with Deployment on the
- Cloud
Live Project Intern
Outlook Group
01.2021
- Business Analytics
- Gained product knowledge and formulated strategy to generate sales
- Worked on Segmenting the audience, Targeting the product and position the product for customers
Business Systems Analyst
Optum
Gurugram
03.2022 - Current
- Successfully implemented web based application for a project using Python Flask
- Led the development of the Azure migration process using PySpark and SparkSQL from On-
- Premises and own discussions with the Data Warehouse team to get the data views constructed
- Identified gaps and provided technical expertise in business requirements and scaled new systems, processes and procedures in a cost-effective manner using SQL scripts
- Demonstrated ability to collaborate with cross-functional linked onshore teams while taking the lead on design details of 80% automated systems
- Worked with stakeholders to identify optimal report visualization using Power BI and applied data analysis techniques to organize the presentation of data in impactful ways with actionable insights for end users
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Organized system operating procedures to strengthen controls.
- Improved systems with addition of new features and infrastructure.
- Trained business personnel in use of systems.
- Created and maintained standard operating procedures governing system functions and features.
Outlook Group
05.2021 - 07.2021
- 3 months
- Project: Sales, CRM, Digital Marketing, Time Series Analysis & Sales Forecasting, Customer Churn
- Prediction
- Redefined business strategy with the team and improved the profits by 15%
- Conducted survey, gathered insights and created dashboard for exploratory data analysis to understand the decision-making mindset of customer using Tableau
- Identified behavior pattern, feature correlation and worked on ensemble learning to increase the accuracy of the model for customer churn prediction to 82.94% using XGBoost
Business Analyst
Masters India Services Pvt. Ltd
Noida
09.2019 - 05.2020
- Coordinated with third party vendors for additional services & improved customer engagement by 50%
- Competitor Analysis to develop Pricing Strategy for services which could save up to 7% of the purchase cost using Advance Excel
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Collaborated with stakeholders to define project objectives and criteria.
- Surveyed clients to ascertain requirements and expectations for product.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Created dashboards to monitor and track key performance indicators.
- Utilized data visualization techniques to present and explain complex data sets.
Business Development Executive
Masters India IT Solutions Pvt. Ltd
Noida
10.2017 - 08.2019
- Documented business processes and analyzed procedures to meet business needs
- Developed channel strategies, product offerings in an effort to grow business revenue by 25%
- Responsible for managing end-to-end communication with internal stakeholders and management
- Collaborated with sales and marketing departments to support client acquisition.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Degree - undefined
MBA - Business Analytics
SCMHRD
Pune 06.2020 - 03.2022
B. Tech - Polymer Science & Chemical Technology
Delhi Technological University
08.2013 - 04.2017
12th - PCMB
Kendriya Vidyalaya
Gole Market 04.2012 - 03.2013
10th -
Kendriya Vidyalaya
04.2010 - 03.2011
Skills
Analytical and Critical Thinking
undefinedAccomplishments
- Member, Analytics Club Aug’20 - April’22 20 months
- SCMHRD, Pune
- Organized annual Analytics E-Conclave at SCMHRD for 500+ students with 25 dignitaries from coveted firms
- Organized Colloquium’20 and Avenir’21, a panel discussion event with 40+ speakers
Certification
Certificates Issuing Authority Year
Timeline
Business Systems Analyst
Optum
03.2022 - Current
Live Project Intern
The Spark Foundation, Platform
01.2022
Outlook Group
05.2021 - 07.2021
Live Project Intern
Outlook Group
01.2021
MBA - Business Analytics
SCMHRD
06.2020 - 03.2022
Business Analyst
Masters India Services Pvt. Ltd
09.2019 - 05.2020
Business Development Executive
Masters India IT Solutions Pvt. Ltd
10.2017 - 08.2019
B. Tech - Polymer Science & Chemical Technology
Delhi Technological University
08.2013 - 04.2017
12th - PCMB
Kendriya Vidyalaya
04.2012 - 03.2013
10th -
Kendriya Vidyalaya
04.2010 - 03.2011
Degree - undefined
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