Niharika

BSNL Teevra Application and web portal.

Internal for BSNL technicians and engineers to real-time monitor the health of network elements, Fiber, and broadband services.

• Understanding and analyzing user needs by conducting user research in the form of interviews, primary research.
• Conducted over 50 user interviews, resulting in data-driven design improvements, leading to a 20% increase in product adoption.
• Plan and execute various research methods, such as interviews, surveys, usability testing, and A/B testing.
• Collect data from user interactions, both qualitative and quantitative.
• Translate research findings into design concepts and wireframes, prototypes.

bsnl.co.in

This is BSNL's official website.

• Understand needs, goals, behaviors, and pain points of the target audience collaboration with the product manager, researchers via design sprints, affinity mapping and user personas.
• Design wireframes, Lo-Fi, and Hi-Fi prototypes, and user flows to communicate design ideas.
• Create interactive prototypes that allow stakeholders to experience the design before development for review and feedback.
• Understand user journeys and optimize the UI to make navigation intuitive and user-friendly.
• Re-designing existing UI as a part of iterative designing based on usability testing.
• Use tools like FIGJAM, FIGGMA to create and share prototypes with the stakeholders.

selfcare.bsnl.co.in

Enable customers to manage their BSNL services, explore plans, and handle account tasks online.

• Ensured that visual elements align with BSNL's brand identity, maintaining a cohesive look and feel across the portal.
• Designed clear and effective visual hierarchies to guide users through the portal.
• Created designs adaptable across various devices and screen sizes, for an optimal user experience.
• Design intuitive UI elements like buttons, icons, and menus that enhance the usability and visual appeal of the portal.

• Leveraged proficiency in Photoshop to design email blasts, catalogs, posters, flyers, and other promotional materials and marketing campaigns.
• Developed graphics, product logos, and layouts for illustrations, websites, and mobile apps.
• Edited photographs for use in digital media platforms including web banners and social media posts.

• Consultation and assessment to understand clients' specific business needs and goals.
• Customer onboarding and training, along with ongoing technical support.
• Point of contact for post-delivery support, addressing technical issues or service adjustments.
• Service Level Agreement (SLA) Management to ensure that delivered solutions meet the agreed-upon service level.

Project 3.2: National Internet Backbone

• Monitoring the performance and troubleshooting issues related to congestion or equipment failures.
• Support in Broadband Access Deployment by configuring DSLAMs and rollout of broadband services to customers.
• Documentation on network performance, issues encountered, and actions taken to resolve them.