Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal information
Timeline
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Niharika

Niharika

Bangalore

Summary

Seeking a position to utilize my skills and abilities in an Industry that offers me opportunities to utilize my technical and interpersonal skills leading to professional enhancement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Security Operations

KYNDRYL SOLUTION PVT LTD
09.2021 - Current
  • Working on Governance , Risk & Compliance from past 2 years, which includes both primary and secondary check .
  • Taking care of the all the applicable global processes for the account, Patch Management, CIBD process, IAM, Risk Management, Healthcheck etc.
  • Oversight of Health Checking activities for the supported devices. Follow-up with Security Health Checking team and with respective delivery team to fix the issues.
  • Oversight of ID Management process which includes ID provisioning/deprovisioning and validation process.
  • Experience with vulnerability management tool (Qualys, others)
  • Responsibility for managing the end to end vulnerability management workflow
  • Provides recommendations on improving the security posture of the client’s enterprise
  • Scanning and identifying vulnerabilities associated with Capital One assets connected to the network
  • The team also assisting with the prioritization and remediation of the identified vulnerabilities utilizing operational best practices to maintain all tools that are used in the scanning and identification of vulnerabilities as well as the tools used to rationalize, consolidate and apply additional contextual information
  • Enforcing company policies and procedures related to identity and access management
  • Monitoring user activity in the identity and access management system
  • Centralized management of Anti-Virus software. Maintenance and support of Symantec. Administration, Configuration, Rule set creations, policy finetuning, in-line mode implementations and reporting of Endpoint Security Technologies like : Symantec Endpoint (SEP), Symantec Datacenter Security (DCS), Symantec Host DLP.
  • Audit facing & conducting audits.
  • Taking care of Post audit follow-up activities.
  • Compliance to standards like SOX and SOC1, and SOC2, processes & regulatory laws - GDPR, etc.
  • Managing life cycle & implementation of security policies like: CSD and Kyndryl Cyber Security and Data Privacy Standard.
  • Customer Security Document (CSD), process & procedure management.
  • Acting as focal point to client & executive management

System Administrator

IBM INDIA PVT LTD
03.2019 - 08.2021
  • Performed services to clients on hardware and software components.
  • Activities include operation and maintenance of operating systems across multiple platforms, middleware applications, various database technologies, high availability solutions and load balancing.
  • Use technical resources for resolving issues and answering query based on
  • Products, installation, update, configuration, operations or performance
  • Deliver a new process/approach to meet client/internal goals
  • Guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
  • Delivered resolutions within Estimated SLA.
  • Helped new employees with the knowledge articles.

Senior Process Executive

INFOSYS BPO LTD
09.2016 - 03.2019
  • Worked for British Telecom (largest telecommunication provider in UK)
  • Executes Transactions as per prescribed guideline and timelines and follows all predefined procedures with the objective to meet SLA targets and to ensure performance parameters are met and exceeded within the guidelines, policies and norms of Infosys
  • Process compliance: In a voice process- effectively executes calls of client customers, re- solves queries as per deliverable outlined, maintain voice quality as per standard agreed, handless repetitive calls and strives for target maximization to meet quality standard
  • Process Reengineering: delivers a new process/approach in order to meet client/internal goals
  • Also handled the team in the absence of team leader and worked as floor support for more than one year
  • Worked as a coach for one year , handling team and providing coaching to the new members in the team .

Education

Bachelor of Technology - Electrical and Electronics

Mahavir Institute of Engineering And Technologies
Bhubaneswar
07-2016

12th - Science

M.G.M Higher Secondary School
Bokaro Steel City, JH
05-2012

10th -

Sree Ayyappa Public School
Bokaro Steel City, JH
05-2010

Skills

  • Good understanding and knowledge of identity and access management
  • Good understanding of RBAC on different servers and platforms, such as Unix and Windows
  • Knowledge of governance, risk, and compliance
  • Familiar with password management tools like CyberArk
  • Understanding security administration and access control with more than one platform, such as Active Directory, Windows, and Unix
  • Good knowledge of Microsoft tools and applications like Excel, PowerPoint, Word, MS Teams, and Outlook
  • Good knowledge of the ticketing tool ServiceNow
  • Familiar with change and incident management processes
  • Good communication skills

Certification

  • AZ-900: Microsoft Azure Fundamentals certified
  • SC-900: Microsoft Security, Compliance, and Identity Fundamentals certified
  • SC-300: Microsoft Identity and Access Administrator certified

Languages

English, Hindi

Personal information

■ Date of Birth : 25-April-1994

■ Nationality : Indian

■ Marital Status : Unmarried

Timeline

Security Operations

KYNDRYL SOLUTION PVT LTD
09.2021 - Current

System Administrator

IBM INDIA PVT LTD
03.2019 - 08.2021

Senior Process Executive

INFOSYS BPO LTD
09.2016 - 03.2019

Bachelor of Technology - Electrical and Electronics

Mahavir Institute of Engineering And Technologies

12th - Science

M.G.M Higher Secondary School

10th -

Sree Ayyappa Public School

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