Niharika Barad

● Analyzed issues, diagnosed root causes, provided corrective solutions, and recommended preventive measures to avoid recurrence.

● Delivered end-to-end support for the SAP SD module, covering Sales Order Management, Pricing, Billing, and Delivery.

● Collaborated with team members to prepare functional specification documents for customer master data and customer-material info records.

● Updating the tickets in a timely manner along with the progress done on the problem so that the status of the ticket is communicated across the business and the respective leads.

● Maintained documentation for resolved incidents and problems, ensuring future reference and tracking.

● Interacting effectively with key users to translate requirements to all the stakeholders.

● Managed master data processes, including customer master, material master, customer-material info records, and bulk changes using MASS and XD99.

● Demonstrated strong communication skills with diverse audiences, including business, technical, and management teams.

● Attending weekly meetings with the client and discussing in status calls about the pending issues and concerns to resolve the incidents.

● Conducted system studies and coordinated with team members for ongoing functional maintenance and support.

● Attended weekly meetings to review and analyze pending issues, ensuring resolution.

● Performed root cause analysis for recurring incidents, processed problem tickets, and implemented permanent solutions.

● Configured Pricing Procedure using condition technique, creation of condition tables as per the client need, access sequence, condition types and determining the Pricing Procedure as required by the business.

● Configured Condition Supplement and Condition Exclusion groups in Pricing based on client requirements.

● Defined and assigned Number Ranges for Sales, Delivery, and Billing documents.

● Analyzed business processes and customized various processes including Sales, Delivery, and Billing.

● Participated in the configuration of Sales Orders, Billing, and Delivery documents, and conducted relevant test cycles.

● Extended materials to new Sales Organizations and Distribution Channels as required by the business.

● Engaged in extensive testing and configuration to support the client’s continuous efforts to fine-tune existing configurations and address new business requirements.

● Collaborated with core team members, process owners, and end users to gather additional business information and clarify sales processes, ensuring smooth change implementation.

● Defined partner functions for business partners by assigning appropriate account groups.

● Resolved issues related to existing business processes and configuration changes in collaboration with the client.

● Contributed to GAP Analysis efforts, ensuring alignment between As-Is and To-Be requirements.

● Managed settings for Incompletion log generation for sales documents.

● Maintained ongoing communication with core team members, process owners, and end users to ensure smooth execution of changes.

● Managed daily production issues for the business as a top priority and resolved them within established SLAs

● Worked on root cause analysis for recurring issues and implemented corrective actions to prevent future occurrences.

● Collaborated with business users to understand and resolve system issues and improve business processes.

● Created and updated user manuals and process documentation to ensure effective user adoption and compliance.

● Attending status calls weekly basis and updating the client on the statuses of each ticket in the team.

● Involved with the other functional consultants to resolve cross-module issues.

● Ensure that all work is documented as required by the business to meet their quality standards and procedures.

● Contributed preparation of process documents for the team to enrich knowledge.

● Led knowledge transfer sessions to share insights on closed issues and provide subject-specific expertise across the team

● Discussed regularly with Business Owners to evaluate and suggest changes in processes that will enhance the use of SAP.

● Assisted end users in maintaining and updating condition records.