Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AdministrativeAssistant

NIHARIKA BISHNOI

Bangalore

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Udaan industry. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

1
1
year of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

Udaan
Bengaluru
09.2021 - Current
  • I am working in the Returns department. It is a semi-operational work.
  • The main responsibility for this position is to approve/reject the customers' return according to the Company's policy.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.

Trainer

CEP global
Bengaluru
08.2018 - 07.2019
  • The company is a education platform which charges its service that was been given to different schools
  • There were many roles and responsibilities in my part. Some of them were: Career Assessment , Counseling, Administration work, Telecommunication, etc.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.

Education

Master of Science - Clinical Psychology

CMR Group of Institute
Bengaluru, India
08.2016 - 05.2018

Bachelor's of Arts - Psychology

IIS University
Jaipur, India
07.2012 - 05.2015

Master Diploma - Baking

ASK Institute of Hotel Management And Culinary Art
Bengaluru. India
06.2020 - 05.2021

Skills

    Communication

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Udaan
09.2021 - Current

Master Diploma - Baking

ASK Institute of Hotel Management And Culinary Art
06.2020 - 05.2021

Trainer

CEP global
08.2018 - 07.2019

Master of Science - Clinical Psychology

CMR Group of Institute
08.2016 - 05.2018

Bachelor's of Arts - Psychology

IIS University
07.2012 - 05.2015

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NIHARIKA BISHNOI