Niharika Jeetti
Balanagar
Summary
To work in a role where I can use my skills and knowledge to help the company grow and achieve its goals, while also gaining valuable experience, enhancing my expertise, and contributing to innovative solutions that drive success and efficiency.
Overview
5
5
years of professional experience
Work History
Representative Operator (Content Moderation)
Concentrix Daksh Pvt Limited
08.2022 - 08.2024
- Identified trends in user generated content that could be addressed through policy changes or training programs.
- Reviewed content for compliance with internal policies and procedures.
- Maintained detailed records of all moderation actions taken on a daily basis.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
Telecaller and Team Leader
Wallmarts Interiors
03.2019 - 08.2022
- Recorded detailed notes about each call in order to maintain accurate records for future reference.
- Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
- Managed multiple tasks simultaneously while maintaining focus on each individual caller.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Education
B.A - Political Science
Dr Br Ambedkar Open University
Yousufguda, Jublieehills, Hyd01.2020
C.G.A - Computer Graphics and Animation
New Government Junior College
Kukatpally, Hyd01.2017
SSC -
ICFAI Republic School
Fathenagar, Hyd01.2014
Skills
- MS Office
- Photoshop
- HTML
- Typing 30 WPM
Personal Skills
- Good Communication
- Teamwork
- Time Management
- Positive Attitude
Events and Achievements
- Biggest drawing competition, 2013
- Participation in Ceat Shoppe Safety Zone, 2010
- Sri Rama Navami Cultural Festival Epic Certificate Quiz, 2010
- Unified International English Olympiad Certificate (UIEO), 2013
- National Level Colouring & Handwriting Rangostar Sanstha Certificate, 2012-13
- Swami Vivekananda 150th Birthday Anniversary Celebrations Committee Certificate, 08/13
- Event organizer in all school and college annual day functions and other technical events
Languages
- English
- Telugu
- Hindi
Hobbies and Interests
- Painting and Crafting
- Listening Music
Technical Programs
- Advanced Diploma in Web Designing, 02/16 to 07/16
- Technical Certificate Course Lower Grade, 01/18
- Technical Certificate Course Higher Grade, 02/19
Personal Information
- Father's Name: Jeetti. Karthik
- Date of Birth: 01/08/99
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Representative Operator (Content Moderation)
Concentrix Daksh Pvt Limited
08.2022 - 08.2024
Telecaller and Team Leader
Wallmarts Interiors
03.2019 - 08.2022
B.A - Political Science
Dr Br Ambedkar Open University
C.G.A - Computer Graphics and Animation
New Government Junior College
SSC -
ICFAI Republic School
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