Niharika Kachhwaye
Summary
Confident Product Manager/ Operation Manager successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Satya Hair And Skin Aesthetics
11.2023 - 01.2024
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Product Manager(Superspeciality Pan India)
Eye Q Vision Pvt. Ltd.
04.2023 - 10.2023
- Created product promotion plans and marketing initiatives to increase brand awareness..
- Recommended product changes to enhance customer interest and maximise sales.
- Worked with product development team members to optimise product specifications.
- Established goals, policies and work standards to strengthen team performance and boost product results.
- Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
- Built roadmap for assigned product line to guide team on areas to focus on.
- Managed stakeholder expectations to deliver results on time and within budget.
- Defined and executed launch plans to build market anticipation and excitement for assigned products.
- Partnered with internal and external agency teams to create innovative strategies and implement marketing plans that drive awareness, engagement and product adoption.
- Conducted market research and used information gained to get ideas for appealing products.
- Wrote and communicated functional and business level requirements to development team and vendor partners.
Operation Manager/Center Head
Eye Q Vision Pvt. Ltd, Uttar Pradesh
03.2022 - 03.2023
- Daily Huddle with Team and doctors to ease the patient satisfaction and day to day process.
- Scheduling, rescheduling of IP patients along with doctors schedule.
- Counseling and conversion of IP patients(Cataract,Retina,Glaucoma,Squint,Lasik and Oculoplasty) and further process for booked and not booked cases accordingly along with CRM completion.
- Mainting NPS
- Handled Audits at center such as EHS,QCI and NABH.
- Cashless empanelment and Process for the same (ECHS,CGHS,TPA and ABH).
- Corporate Marketing along with lectures taken at different institutes for awareness
- Making reports inclusive all the departments at the end of the day and sending to higher authorities.
- check on OT incidents, emergency medicines etc.
- Check on all the machines,equipments and maintenance for the same.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- approximate budgeting at the start of the year with authorities.
- Business projection for year along with growth.
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Achieved management objectives, consistently hitting deadlines and performance targets.
- Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectation.
Assist. Manager Operations/Center Head
Eye Q Vision Pvt. Ltd
08.2020 - 03.2022
Management Trainee Intern
Apollo Rajshree hospital
06.2019 - 06.2019
- Understanding the norms of Fire Safety tools and Hazmat Audit, audit the availability of fire safety equipment as per NBC, FEMA
- NFPA and according to NABH guidelines (FMS)
- To ensure that quality indicators are followed by all the departments.
Management Trainee
Apollo Rajshree Hospital
05.2019 - 06.2019
- Dealing with the vendors followed by procuring GRN and issuing of goods, justification and storage of goods
- Understanding the process of FIFO and ABC analysis
- Generation of work order, AMC & CMC according to the need and product
- Taking quotations from various vendors and negotiating with them.
Management Trainee
Bhatia Hospital
03.2018 - 04.2018
- To Review the current processes in MRD and implementing them as per NABH guidelines such as regarding ICPs, Security of the department, arrangement of files, segregation of files according color coding, retrieval of files, issuing of birth certificate, injury certificate, discharge summary, making the MRD restricted area, accordance with NABH (IMS)
- To Audit all the departments in order to get the NABH accreditation.
Management Trainee
Apollo Hospitals International Limited
08.2017 - 09.2017
- Study of various operations in the hospital and observe day to day activities of various OPDs and multi OPDs, Process of immigration checkup, Apollo health checkup schemes, the study of various government schemes such as CGHS, ECHS CHSS and their documentation.
Management Trainee
Medanta Superspeciality Hospital
07.2016 - 08.2016
- Documentation of HR files, preparing NABH questionnaires for preparing employees for NABH, asking questions to the employees, ensuring the completion of the HR file.
Education
MBA - Hospital Administration
Institute of Management Studies, DAVV
2020
BBA - Hospital Administration
Arihant College
2018
Skills
- Team leadership
- Business strategy
- Team coaching
- Issue resolution
- Customer facing leadership
- Budgetary governance
- Staff recruitment
- Staff mentoring
- Team motivation
- Target implementation
- Issue and conflict resolution
- Invoicing
- Outstanding customer service
- General office administration
- Competitor analysis
- Customer relationship building
- Regulatory requirements understanding
- Microsoft Office
- Power BI
Additional Information
- Extra- Curricular Activities Participated in the National Science Olympiad.
- Participated in the International Mathematical Olympiad
Accomplishments
- Handled three centers together.
- Handled pan India Product and Premium center
- Awarded with Founder's Award two times
- Part of Interview Panel for College Placements.
- Gold medalist at Science Olympiad.
- Silver medalist at Maths Olympiad.
Certification
Power BI workshop certificate
Timeline
Operations Manager
Satya Hair And Skin Aesthetics
11.2023 - 01.2024
Product Manager(Superspeciality Pan India)
Eye Q Vision Pvt. Ltd.
04.2023 - 10.2023
Operation Manager/Center Head
Eye Q Vision Pvt. Ltd, Uttar Pradesh
03.2022 - 03.2023
Assist. Manager Operations/Center Head
Eye Q Vision Pvt. Ltd
08.2020 - 03.2022
Management Trainee Intern
Apollo Rajshree hospital
06.2019 - 06.2019
Management Trainee
Apollo Rajshree Hospital
05.2019 - 06.2019
Management Trainee
Bhatia Hospital
03.2018 - 04.2018
Management Trainee
Apollo Hospitals International Limited
08.2017 - 09.2017
Management Trainee
Medanta Superspeciality Hospital
07.2016 - 08.2016
MBA - Hospital Administration
Institute of Management Studies, DAVV
BBA - Hospital Administration
Arihant College