Niharika Mallick
Bhubaneswar
Summary
Interested in challenging career with zeal in developing finance related solutions and serve the organization for growth with the experience drive & ability to aid in helping the organization achieves their goals.
Overview
9
9
years of professional experience
6
6
Certification
Work History
Digital PLTV Incharge
Manipal Hospital
Bhubaneswar
09.2024 - Current
- Analyzing data for business growth and strategic decisions.
- Training teams to enhance efficiency and service quality.
- Implementing digital solutions for seamless operations.
- Driving online and video consultations for patient satisfaction.
- Optimizing PLTV and digital lead conversions.
- Managing Department MIS for performance tracking.
Asst. Manager in Patient Service
AMRI HOSPITAL
BBSR
09.2022 - 09.2024
- Partially heading Operations, PLTV & Digital Cell.
- Ensuring billing & patient services per hospital SOPs.
- Monitoring OPD, Health Check-up, EPABX, Digital Cell & Conversions.
- Maintaining equipment functionality.
- Driving revenue via digital platforms (Website, Practo, Credihealth, Vaidam, Justdial).
- Generating customized reports as per management needs.
- Conducting departmental reviews to address staff & patient concerns.
- Managing customer bills, records & issue resolution.
Asst. Manager in Billing & Credit Control
TATA STEEL MEDICA HOSPITAL
JAJPUR
05.2019 - 09.2022
- Headed Billing & Credit Control department.
- Ensured billing operations as per hospital SOPs.
- Managed audits, billing queries, and credit control.
- Maintained customer bills, records, and issue resolution.
- Ensured timely bill submission as per corporate & TPA agreements.
- Prepared provisional & final patient bills.
Operation Asst.
APOLLO HOSPITAL ENTERPRISES LTD
BBSR
01.2016 - 03.2019
- Reviewed patient bills for accuracy and completeness, obtaining missing details.
- Managed bookings, billing, and smooth OT operations.
- Handled MIS reports (Daily & Monthly).
- Proficient in registration, consultation, OP & IP billing, and front desk operations.
- Addressed patient needs, coordinating with departments for resolution.
- Facilitated coordination between doctors and patients.
- Prepared and circulated official communications across departments.
Education
MBA - Busniess Analysis
Manipal Academy Higher Education
Bangalore 01-2026
PGDHHM - Hospital & Health Care Management
Symbiosis Deemed University
Pune05.2020
Bachelor of Science -
C.H.S.E.
Odisha05-2019
Diploma - Aviation and Hospitality management
AHHA
01.2016
+2 Sc. -
C.H.S.E.
Odisha04-2014
10th -
B.S.E
Odisha01.2012
Skills
- Operations management
- Staff development
- Analytical skills
- Business development
- Oversee administrative functions
- Financial administration
- Conflict resolution
Certification
- PGDCA-Post Graduate Diploma in Computer Application.
- Service Excellence
- Six Sigma White belt
Hobbies and Interests
- Canvas painting & unused thing for decor purpose.
- Data Analysis & Insights – Finding patterns and trends in data.
- Event Planning – Organizing and managing events.
Languages
- English
- Hindi
- Odia
- Bengali
Personal Information
- Father's Name: Mr. Niranjan Mallick
- Date of Birth: 04/25/97
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Timeline
Digital PLTV Incharge
Manipal Hospital
09.2024 - Current
Asst. Manager in Patient Service
AMRI HOSPITAL
09.2022 - 09.2024
Asst. Manager in Billing & Credit Control
TATA STEEL MEDICA HOSPITAL
05.2019 - 09.2022
Operation Asst.
APOLLO HOSPITAL ENTERPRISES LTD
01.2016 - 03.2019
- PGDCA-Post Graduate Diploma in Computer Application.
- Service Excellence
- Six Sigma White belt
MBA - Busniess Analysis
Manipal Academy Higher Education
PGDHHM - Hospital & Health Care Management
Symbiosis Deemed University
Bachelor of Science -
C.H.S.E.
Diploma - Aviation and Hospitality management
AHHA
+2 Sc. -
C.H.S.E.
10th -
B.S.E
Similar Profiles
Kushal VermaKushal Verma
SENIOR RESIDENT at MANIPAL HOSPITALSENIOR RESIDENT at MANIPAL HOSPITAL
BINDU MANOHAR DONEBINDU MANOHAR DONE
Clinical Pharmacist Intern at Manipal HospitalClinical Pharmacist Intern at Manipal Hospital
Josweeta DsouzaJosweeta Dsouza
Internship at Manipal hospitalInternship at Manipal hospital