Niharika Mallick
Bhubaneswar
Summary
Interested in challenging career with zeal in developing finance related solutions and serve the organization for growth with the experience drive & ability to aid in helping the organization achieves their goals.
Overview
9
9
years of professional experience
6
6
Certification
Work History
Digital PLTV Incharge
Manipal Hospital
Bhubaneswar
2024.09 - Current
- Analyzing data for business growth and strategic decisions.
- Training teams to enhance efficiency and service quality.
- Implementing digital solutions for seamless operations.
- Driving online and video consultations for patient satisfaction.
- Optimizing PLTV and digital lead conversions.
- Managing Department MIS for performance tracking.
Asst. Manager in Patient Service
AMRI HOSPITAL
BBSR
2022.09 - 2024.09
- Partially heading Operations, PLTV & Digital Cell.
- Ensuring billing & patient services per hospital SOPs.
- Monitoring OPD, Health Check-up, EPABX, Digital Cell & Conversions.
- Maintaining equipment functionality.
- Driving revenue via digital platforms (Website, Practo, Credihealth, Vaidam, Justdial).
- Generating customized reports as per management needs.
- Conducting departmental reviews to address staff & patient concerns.
- Managing customer bills, records & issue resolution.
Asst. Manager in Billing & Credit Control
TATA STEEL MEDICA HOSPITAL
JAJPUR
2019.05 - 2022.09
- Headed Billing & Credit Control department.
- Ensured billing operations as per hospital SOPs.
- Managed audits, billing queries, and credit control.
- Maintained customer bills, records, and issue resolution.
- Ensured timely bill submission as per corporate & TPA agreements.
- Prepared provisional & final patient bills.
Operation Asst.
APOLLO HOSPITAL ENTERPRISES LTD
BBSR
2016.01 - 2019.03
- Reviewed patient bills for accuracy and completeness, obtaining missing details.
- Managed bookings, billing, and smooth OT operations.
- Handled MIS reports (Daily & Monthly).
- Proficient in registration, consultation, OP & IP billing, and front desk operations.
- Addressed patient needs, coordinating with departments for resolution.
- Facilitated coordination between doctors and patients.
- Prepared and circulated official communications across departments.
Education
MBA - Busniess Analysis
Manipal Academy Higher Education
Bangalore 2026-01
PGDHHM - Hospital & Health Care Management
Symbiosis Deemed University
Pune05.2020
Bachelor of Science -
C.H.S.E.
Odisha2019-05
Diploma - Aviation and Hospitality management
AHHA
01.2016
+2 Sc. -
C.H.S.E.
Odisha2014-04
10th -
B.S.E
Odisha01.2012
Skills
- Operations management
- Staff development
- Analytical skills
- Business development
- Oversee administrative functions
- Financial administration
- Conflict resolution
Certification
- PGDCA-Post Graduate Diploma in Computer Application.
- Service Excellence
- Six Sigma White belt
Hobbies and Interests
- Canvas painting & unused thing for decor purpose.
- Data Analysis & Insights – Finding patterns and trends in data.
- Event Planning – Organizing and managing events.
Languages
- English
- Hindi
- Odia
- Bengali
Personal Information
- Father's Name: Mr. Niranjan Mallick
- Date of Birth: 04/25/97
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Timeline
Digital PLTV Incharge
Manipal Hospital
2024.09 - Current
Asst. Manager in Patient Service
AMRI HOSPITAL
2022.09 - 2024.09
Asst. Manager in Billing & Credit Control
TATA STEEL MEDICA HOSPITAL
2019.05 - 2022.09
Operation Asst.
APOLLO HOSPITAL ENTERPRISES LTD
2016.01 - 2019.03
MBA - Busniess Analysis
Manipal Academy Higher Education
PGDHHM - Hospital & Health Care Management
Symbiosis Deemed University
Bachelor of Science -
C.H.S.E.
Diploma - Aviation and Hospitality management
AHHA
+2 Sc. -
C.H.S.E.
10th -
B.S.E