Niharika Pawah

Work History

Primary School Teacher

Gyanshree School

Noida

03.2018 - Current

Assessed and improved lesson plans through implementation and experimentation.
Taught core subjects of math, science and English.
Fostered student curiosity and interest in learning through hands-on activities and field trips.
Developed positive rapport with students of various and diverse backgrounds.
Established open communication and positive relationships with students, parents, peers, and administrative staff.
Developed communicative relationships with students and parents to support learning.
Met with parents to review Individualized Education Plans for at-risk students.
Roster Management, Schedule Management, Data Analysis, Financial Tracking Regular work activities are coordinating for Teachers work schedule, managing & coordinating learning materials, homework assignment and answering to parents & student inquiries.

PMO - Back Office Consultant

Printek Ways

01.2010 - 01.2018

Performing Administrative tasks such as Communications, Billing, Business Proposal Presentations, Documentation of Minutes of the meeting,
Responding back to email communications and telephonic communications related to business queries from external customers, including liaising with vendors,
Playing a role of office secretary with tasks including scheduling meetings on employer’s behalf and maintaining calendar,
Ordering office stationery and printing supplies as well as maintaining inventory,
Doing Time declaration Management including leaves sanity check for employees of Determine and establish office procedures
Organise business meetings with clients, ascertain nature of business and direct visitors to employer or appropriate person
Organising Travel arrangements and setting claims made by staff during business travel
Supervising and training office staff in procedures and in use of current software including billing software such as Tally.

Offshore Manager

Computer Sciences Corporation India Private Limited

01.2006 - 01.2010

Project Management Office
Managed a PMO offshore team for data gathering & analysis requests related to project milestones and updates
Led a team to generate project status reports at each project milestone using MS Office Applications based on strong data analytics
Led daily, weekly and monthly calls with the Client and PMs to coordinate projects for various milestones
Recruited PMO support staff to meet the demand of the rapidly expanding PMO Team
Mentored and on boarded PMO staff team to get them up to speed on work assignments
Played active role in Global Process and Innovation Team working towards improvising Quality of Work
Identified, Tracked and resolved issues on assigned projects to meet SLA deadlines falling under a specific Portfolio
Facilitated weekly conference call with Onshore and offshore teams to monitor the Status of the reports and report any scope of improvement in their work
Generated Daily, Weekly & Monthly Reports for the Analysis & Planning of the Management
Provided guidelines to Leads/Dispatchers for successfully completing workflow steps in various tools like Mercury-RM, Global Application Management, Global Resource Management, Novient at CSC end
Coordinated with Supply chain and operations on resource utilization
Created project reports using various MS Office tools to help Management understand and improve their project Work periodically at all stages
Co-ordinated with On-shore teams to decide and prepare forecasted planning of resource utilization and update them in ‘Novient’
Maintained & updated various Database files for the Overseas Clients.

Customer Service Assistant / PMO Analyst

Standard Chartered Bank

01.2005 - 01.2006

Handled and Tele-Called X-DPD inventory of Credit Card managing X-holding portfolio
Achieved the resolutions set in terms of the portfolio
Aggressive but assertive collection call plan to regularize the overdue accounts of prospective customers
Was able to recover a great number of (40%) of dissatisfied and disappointed customers by earning their trust back on us mainly by educating them the right way and out of the way help to them
Managed and motivated the agency to ensure that the performance is optimized and is accountable for their results, by educating them the effects and results of their actions in the name of the bank and how they can lose business too
Handling correspondence relating to changes in customer’s details, as this is very important but ignored detail, helps us to track a defaulter if any
Increased customer satisfaction by 50% and decreased inventory through timely redressal of complaint by 55%
END OF DOCUMENT
Niharika Pawah – IT - PMO Professional – Dec 2021

Summary

Overview

Work History

Primary School Teacher

PMO - Back Office Consultant

Offshore Manager

Customer Service Assistant / PMO Analyst

Education

Master of Arts - English

Bachelor of Education - Education

Bachelor of Computer Applications - Computer Application

No Degree - Senior Secondary

No Degree - Matriculation

Skills

Work Availability

Timeline

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