Niharika Sarangi
Senior Technical Support Engineer
Bangalore
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements & to use my strengths towards the growth and development of my organization.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Senior Technical Engineer
Collabera Pvt LTD
Bangalore
08.2022 - Current
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Solicited commissions for technical advisory contracts within health industry.
- Oversaw quality assurance management and offered suggested recommendations.
- Maintained service schedule for software and hardware.
- Wrote instruction manuals and technical guidance for preventive maintenance of environmental network products.
- Diagnosed malfunctions in software products, directing support tickets to appropriate personnel for remediation.
- Analyzed project-related information and made recommendations based on discoveries.
Technical Support Engineer
Six Sigma solutions Pvt Ltd - TCS pvt LTD
Chennai
12.2020 - 08.2022
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Speaking to customer to quickly get to the root of their problem via
- Emails,Chats,Calls in daily basis
- Resolving software issue and reset the password of Mosaic server and a normal system password and configure MFA/OKTA verification
- Worked in IDM, Outlook, Excel, OKTA, Mosaic Server,Raising
- Mass SAP roles, Teams, Zooms,workday,Active
- Directory,Wizard,zscaler etc.
- Restore the file in Mosaic server and handling all the applications in side the project related
- Handling desktop related issue like slowness, system hanged, mapping the network drivers etc….
- Interface monitoring tools with Service now & Service Wow for ticketing
- Monitor physical and virtual server performance to achieve a defined
- Service Level Agreements or SLAs
- Utilizes new and existing monitoring tools such as Azure portal,Solarwind,Zabbix,D365,Control M etc.
- Provide first level of support, analysis and trouble-shooting to resolve issues with event monitors and threshold.
Senior Executive
ALLSEC TECHNOLOGIES
Chennai
08.2020 - 11.2020
- Communicate on daily basis via telephone and email to handle customers & Prepared day to day reports
- Resolved high priority tickets on SNOW
- Taking decisions on daily basis and resolve customer query on escalation desk
- Working under head office department and investigate the matter and provide high priority resolution to the customer & closing the tickets on daily basis before SLA breach
- Active exercise of ITIL process via profound tools like SAP, WDE, CS
- PORTAL, KNOX etc…
Senior Executive
HEXAWARE TECHNOLOGIES
Chennai
02.2020 - 07.2020
- Day to day responsibilities included communicating with client
- Third party Background checks like Employment details, Education
- Streamlined operations to maximize business efficiency and profits.
Analyst
B BEHERA & ASSOCIATES
Bhubaneswar
01.2017 - 01.2020
- Day to Day communicate with Clients & Customers & make a follow up with them.
- Mailed to the customers for all the Tax reports and asked them to do the return file asap.
- All kind of system related issue was handling as an Administrative prospective
- Good knowledge on filling service tax and income tax return, GST file return & TDS.
- Preparing day to day accounts in Excel and Tally.
- Work in tally 9,ERP 9 as Purchase Entry, Sales Entry, Payment, Receipts, Cheque entry, Bank Reconciliation, Voucher Entry, ledger and journal entry.
- Discovered root causes of problems and identified appropriate solutions.
Education
B.com - Management
N.S.M City
College,CTC
Utkal University
Intermediate -
D Women’s
College
Matriculation(10th) - undefined
B.N.C High
School
Skills
L2 Technical Support Operational Analyst
undefinedHobbies
Badminton, Singing, Making art , crafts, decorative items etc.
Painting , Designs
Interacting with different people and explore interest in their culture
Travelling and photography
Timeline
Senior Technical Engineer
Collabera Pvt LTD
08.2022 - Current
Technical Support Engineer
Six Sigma solutions Pvt Ltd - TCS pvt LTD
12.2020 - 08.2022
Senior Executive
ALLSEC TECHNOLOGIES
08.2020 - 11.2020
Senior Executive
HEXAWARE TECHNOLOGIES
02.2020 - 07.2020
Analyst
B BEHERA & ASSOCIATES
01.2017 - 01.2020
B.com - Management
N.S.M City
College,CTC
Utkal University
Intermediate -
D Women’s
College
Matriculation(10th) - undefined
B.N.C High
School
Similar Profiles
Kaushal DaveKaushal Dave
Admin Assistant at Imaginations Softech solutions Pvt LtdAdmin Assistant at Imaginations Softech solutions Pvt Ltd
Bhavik KamaBhavik Kama
Senior Technical Program Manager at MasterCard Technologies Pvt. Ltd, Collabera Technologies Pvt. LtdSenior Technical Program Manager at MasterCard Technologies Pvt. Ltd, Collabera Technologies Pvt. Ltd
SHREENIDHI ASHREENIDHI A
Data Analyst at Collabera Technology Pvt LtdData Analyst at Collabera Technology Pvt Ltd
Muskan JainMuskan Jain
Associate – Bid Management at Subex Ltd.Associate – Bid Management at Subex Ltd.
Lakshmi Durga KogantiLakshmi Durga Koganti
Technical Writer at Cisco Systems Inc. Ltd.Technical Writer at Cisco Systems Inc. Ltd.