Looking to leverage my experience and studies of communication to empower customers within a people-driven organization to achieve their goals. Hardworking Quality Executive with talents in strategic planning, statistical process control, and project management. Dedicated to ensuring improvements are implemented. Knowledge of data analytics and data management.
1. Monitoring and evaluating shipments.
2. Monitoring the quality and consistency of products, developing and evaluating performance metrics, analyzing data, and providing feedback to management.
3. Recommending new procedures for achieving quality goals and working with other teams across the organization to ensure that quality standards are being met.
4. Making corrective action recommendations in order to increase efficiency or lower costs.
5. Maintain company quality standards.
6.Review products, processes and systems on an ongoing basis to determine where improvements can be made.
7. Actively participate in production meetings with the team.
8. making claim reports for suppliers, handling customer complaints, updating all the necessary sheets related to claims for suppliers as well as customer.
Customer Service Representative