NIJAM A
Sr. Operations & Lead Executive - Transportation & Logistics
Chennai,Tamilnadu
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning.
Overview
12
12
years of professional experience
Work History
Sr. Operations & Lead Executive
Parveen Travels Pvt Ltd
Chennai
03.2013 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed shipping and receiving of wide range of products daily.
- Kept corporate departments and customers updated on critical shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Developed and implemented web-based tracking systems for improved monitoring.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Monitored logistics performance and identified improvement opportunities.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Created and enforced detailed organization processes to increase quality and service standards.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Customer Support Associate
Hermes I Ticket Private Limited
Chennai
07.2012 - 03.2013
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Responded to customer requests for products, services, and company information.
- Provided seller support on refunds, posted feedback and policy changes.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Administrative Assistant
Step Up Placement Consultancy Service
Chennai
01.2012 - 06.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed department budgets and generated financial reports for management review.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
High School Diploma -
Government Higher Secondary School
Chennai 03.2005 - 05.2006
High School Diploma -
Government Higher Secondary School
Chennai 03.2006 - 05.2008
Bachelor of Science - B.Tech (Information Technology)
Apollo Engineering Colleague
Chennai 07.2008 - 03.2012
Skills
Staff Management
Financial Management
Business Development
Business administration
Strategic planning
Interpersonal Communication
Multitasking Abilities
Problem-Solving
Timeline
Sr. Operations & Lead Executive
Parveen Travels Pvt Ltd
03.2013 - Current
Customer Support Associate
Hermes I Ticket Private Limited
07.2012 - 03.2013
Administrative Assistant
Step Up Placement Consultancy Service
01.2012 - 06.2012
Bachelor of Science - B.Tech (Information Technology)
Apollo Engineering Colleague
07.2008 - 03.2012
High School Diploma -
Government Higher Secondary School
03.2006 - 05.2008
High School Diploma -
Government Higher Secondary School
03.2005 - 05.2006