NIJANTHAN AV

• CTMS BoB Project: Redevelopment of CTMS (Clinical Trial Management System) BoB (Best of Both) outside Salesforce, ensuring ICON's complete control over its infrastructure and code. Directed rebuild of CTMS ICOTrials and Predictive Study Operations using on-premise tech stack. This global solution enables ICON employees to efficiently manage clinical trials.
• Oversaw all system integrations, focusing on regulatory compliance and efficient document management. Streamlined filing process to PhlexTMF and automated the creation of essential entities in Phlex via IICS integration.
• ECDMS Integration Project: Managed integration of CTMS with Box, enhancing collaboration and document access through Salesforce, MuleSoft, and Box. Aligned Salesforce and Box assets to streamline document storage and retrieval.
• Automated Box folder structures for efficient site management and service delivery.

Roles and Responsibilities:

• Mapping out existing integrations and creating critical documents like User Requirement Specifications (URS) and Middleware Requirements Traceability Matrix (mRTM) in Confluence.
• Developing source-target mapping, detailing integration between source and target systems.
• Implemented software solutions to improve workflow productivity and ensured compliance with regulatory standards.
• Analyzed current and new eTMF API data to create detailed GAP analysis report and specification mapping sheet.
• Designed and managed UI Jira tickets, detailing screen functionalities and user interactions through step-by-step descriptions.
• Developed Jira tickets for application integration, trigger events, and error handling, enhancing system durability and user experience.
• Coordinate with developer and tester to clarify functionality questions from development and testing teams.
• Finalizing and signing off URS and mRTM documents post-validation by the software validation team.

• Engaged diverse array of athenahealth's proprietary product owning clients, including numerous hospitals, laboratories, imaging centers, and vendors.
• Primarily focusing on Ascension, Privia Health, HCA Healthcare, and Trinity Health.
• Created Business Requirements and User Requirement documents, process flow diagrams, data flow diagrams, and training materials.
• Expertise in Confluence, Salesforce, SQL, Tableau, Jira, and Athenahealth Electronic Medical Record tools.
• Collaborate with technical teams to create HL7, Flatfile, FHIR and API solutions that adhere to industry standards and regulations.
• Assigning projects and aligning requirements with Build/Devloper team.
• Translated business needs into project scope through client interactions. Provided demo and training experience to business stakeholders.
• Scheduled and facilitated stakeholder meetings to address deliverables and conflicts.
• Conducted Data Analysis, System Analysis, Requirements Analysis, documented, User acceptance Testing, and supported transitions.
• Perform detailed testing and checking of integrated systems to make sure that data is correct and dependable.

• Worked with client Anthem payer, in US Healthcare domain.
• Operated on platforms including Facets, NASCO, and Citrix.
• Interpreted medical benefits and efficiently loaded them into NASCO and Facets platform.
• Utilized tools including Salesforce, Service now, Eclipse IDE, Perforce, and Jira.
• Performed meticulous root cause analysis of reported issues, driving effective problem resolution.
• Effectively communicated complex technical concepts to non-technical individuals, promoting clarity.
• Swiftly responded to end-user support requests and patiently helped them troubleshoot.