NIJESH MATTANKOT
CELLPHONE TECHNICIAN
Thalassery,Kerala
Summary
Seeking a challenging environment that provides new and original ideas and stimulates personal and professional growth and development thereby to achieve a superior position in a dynamic organization.
Overview
4
4
Languages
23
23
years of professional experience
Work History
Service In charge
AN TECHNOLOGY SERVICE CENTRE THALASSERI KANNUR
01.2020 - Current
- Mobile phone, Tablet devices service and maintenance.
- Advanced chip level servicing.
- Installation/upgrade/troubleshoot.
- Customer Service & Follow Up.
- Planning workloads and rosters.
- Software.
Service In charge
MICRODOT ELECTRONICS
01.2016 - 2018
- Individual in charge of Mobile Devices Service section of Microdot Electronics Dubai.
- Mobile phone, Tablet devices service and maintenance.
- Advanced chip level servicing.
- Installation/upgrade/troubleshoot.
- Customer Service & Follow Up.
- Planning workloads and rosters.
- Software.
Service In charge
NEW TRACK ELECTRONICS DUBAI
01.2014 - 2016
- Individual in charge of Mobile Devices Service section of New Track Electronics Dubai.
- Mobile phone, Tablet devices service and maintenance.
- Advanced chip level servicing.
- Installation/upgrade/troubleshoot.
- Customer Service & Follow Up.
- Planning workloads and rosters.
- Software.
Sr.Engineer
NOKIA CARE CENTRE, KANNUR, KERALA
03.2005 - 2014
- Headquartered in New Delhi, Nokia has a network of more than 33 Care centers located in Kerala.
- Kannur Nokia Care is one of the Priority Care Center in Kerala.
- Also the center have a Care on Wheel repair operation, Nokia designed and modified Omni van carries care equipment, tools and systems with well-qualified engineers, Kannur Care Center having 22 staffs.
- Customer Service & Follow Up.
- Leading & Supervise (TRC) Technical repair Centre.
- Planning workloads and rosters.
- Delegating tasks to team members.
- Handling queries and Escalations.
- Monitoring and reporting on the team's performance.
- Coaching and training staff.
- Completing relevant paperwork.
- Data analysis on system and reporting to Manager.
Proprietor
STAR MOBILE SERVICE CENTRE, KANNUR, KERALA
10.2003 - 2004
- Had ownership of Mobile Service Center at Thalassery Kannur for 12 months.
- Service Centre at Kannur had 6 qualified technical engineers and 2 CCO.
- Involved in Mobile accessory sale and its services.
- Customer Service & Follow Up.
- Manage & Supervise Staff.
- Planning workloads and rosters.
- Delegating tasks to team members.
- Handling problems or complaints.
- Monitoring and analyzes on the team's performance.
- Coaching and training staff.
- Completing relevant paperwork.
- Analysis manpower data.
Education
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UNIVERSITY OF CALICUT
SSLC - undefined
BOARD OF PUBLIC EXAMINATIONS, GOVT. OF KERALA
KeralaDiploma - Mobile Phone Repairing
Mobile phone hardware and software repair
HAR MOBILE KANNUR
KannurSkills
CUSTOMER CARE AND SUPPORT
MOBILE PHONE HARDWARE AND SOFTWARE REPAIR
DISPLAY GLASS REPLACEMENT
SALES & SERVICE PROCESS
OFFICE ADMINISTRATION
CHIP LEVEL SERVICE
MS OFFICE
Personal Information
- Date of Birth: 1984-05-30
- Nationality: Indian
- Driving License: Driving license category full
- Marital Status: Married
References
- M.R.SUBHASH, Appasons Mobile Gallery
- MR RONI GODWIN Appasons Mobile Gallery
Timeline
Service In charge
AN TECHNOLOGY SERVICE CENTRE THALASSERI KANNUR
01.2020 - Current
Service In charge
MICRODOT ELECTRONICS
01.2016 - 2018
Service In charge
NEW TRACK ELECTRONICS DUBAI
01.2014 - 2016
Sr.Engineer
NOKIA CARE CENTRE, KANNUR, KERALA
03.2005 - 2014
Proprietor
STAR MOBILE SERVICE CENTRE, KANNUR, KERALA
10.2003 - 2004
Mobile phone hardware and software repair
HAR MOBILE KANNUR
Diploma - Mobile Phone Repairing
SSLC - undefined
BOARD OF PUBLIC EXAMINATIONS, GOVT. OF KERALA
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UNIVERSITY OF CALICUT