Niji Thomas

1. Ensure and enhance the efficiency and performance of hospital in accordance with management guidelines. Lead the healthcare professionals, including doctors, therapists, nurses, and administrative staff, kitchen staff, housekeeping staff, maintenance staff and provide them guidance, training, and support to ensure efficient performance and a positive work environment.

2. Ensure maximum customer satisfaction and patient care by coordinating various departments.

3. Foster strong relationship with existing customers and motivate them to become referrals. Set and achieve a minimum admission target of 25% through referral sources to contribute to the hospital’s growth and success.

4. Assist in developing and managing the hospital's budget. Monitor expenses, revenue generation, and financial performance to maintain cost-effectiveness while upholding quality standards.

5. Set new strategic plans for the growth and development of Ayur Bethaniya.

6. Identify opportunities to enhance services, improve patient outcomes, and increase market presence.

7. Ensure the hospital's licensing requirements are up to date and renewed as per the relevant healthcare regulations.

8. Initiate the process of renewing certificates from NABH, Ayur Diamond, and Kerala Tourism in a timely manner to ensure compliance with their respective standards and regulations.

9. Stay updated on healthcare industry trends and changes to ensure the hospital's practices are in line with the latest guidelines.

10. Conduct competitor analysis on regular basis within the Ayurveda healthcare sector. Compare our hospital’s services, pricing and patient satisfaction levels with those of key competitors to identify areas of improvement and give printed report to the Management.

11. Foster relationships with external stakeholders, such as medical professionals, suppliers, and local health authorities. Collaborate with other departments to maintain a seamless flow of information and resources.

12. Solve problems or conflicts effectively after understanding concerns from all involved stakeholders.

13. Collect, analyze, and interpret data related to hospital operations, patient outcomes, and financial performance. Prepare monthly printed reports for CEO.

14. Develop and implement emergency response protocols to handle critical situations effectively. Ensure that the hospital is well-equipped to respond to medical emergencies.

15. Collaborate with the marketing team to promote the hospital's services and increase patient volume. Arrange community outreach programs so as to inform and educate the public about Ayur Bethaniya’s healthcare services.

16. Regularly monitor enquiry follow up process are carried out by concerned staff and ensure each query is promptly replied.

17. Promote and maintain a work environment characterized by respectful behaviour and adherence to high ethical standards.

18. Propose good action plans and seek ideas to foster effective decision making and implementation.

• General Manager - ( IAN Skills PVT.LTDBuild and maintain strong relationships with clients, partners, and stakeholders to enhance business opportunities and customer satisfaction
• Communicate effectively with the Manager's & team Provide regular updates on the department's performance and strategic initiatives
• Develop and implement strategic plans, in collaboration with the Management team, to drive growth and profitability
• Focus on Digital Marketing Team Performance and Sales Team performance, execute a culture of innovation and continuous improvement, encouraging creative problem-solving and collaboration

• Interprets and applies business policies, procedures, and the APFA collective bargaining agreement
• Collaborates closely with local representatives to make decisions that are in the best interests of both the company and the Flight Attendants
• Adhere to operational budget provisions
• Strategize with key staff on possibilities to reduce delays, ensure on-time departures, and improve the flight attendant and customer experience; directs and manages local base activities
• Aggregate and evaluate base and departmental data in order to assist Flight Service in meeting its goals and objectives
• Attendance, Performance, and Engagement
• Assigns or delegate responsibility for specified work or functional activities to Senior FSMs (where applicable)
• Directs work, resolves difficulties, and establishes deadlines to guarantee timely completion of work
• Coordinates base activities with local departments to ensure efficiency and economy
• Provides input on existing procedures and practices for achieving departmental objectives in order to maximize efficiency and consistency
• Conduct yearly base audit for other stations
• Documentation and SMS Management Administer Hazard Log Maintenance for IFSD In-flight Service Department),Liaise with customs, immigration, catering and other departments for smooth operations
• Take the responsibility of maintaining the OTP
• Active member of Safety Action Group, liaise with safety related incident and accident related to Spice Jet Cabin Crew.

• Finding high potential corporate clients
• Develop promotional or special pricing to generate businessEnsure your hospital get maximum share from market
• Drive promotional events to ensure footfalls and revenue generation for service lines/products
• Develop unique and standard events/products, plans
• Aware to knowledge of internet marketing and benefit of that
• Analyse and update understanding of competitors
• Knowledge of products, promotions, pricing, sales, etc
• Develop and update performance tracking tools
• Having local tie-ups with, Facilitator, travel agents, hospitals, hotels, money exchanger, visa office etc
• Drive revenue from referral and tie-ups from international corporate, relation with embassies, doctors, domestic and international insurance companies, hospitals, healthcare facilitators and other persons involved with patient care.Plan and execute monthly Activity Calendar, Develop and execute Annual Marketing Plan for International Patient Services, Regular follow ups, Content for promotion Brochures, Video testimonials, Corporate Gifts etc.), find new business development opportunities, he generates business through active engagements with existing partners and appoint new partners
• Develop unique and standard events/products, plans
• Analyze and update understanding of competitors
• Knowledge of products, promotions, pricing, sales, etc
• Develop and update performance tracking tools.

• Interprets and applies business policies procedures and the APFA collective bargaining agreement
• Collaborates closely with local representatives to make decisions that are in the best interests
• Adhere to operational budget provisions
• Strategize with key staff on possibilities to reduce delays, ensure on-time departures, and improve the flight attendant and customer experience directs and manages local base activities
• Aggregate and evaluate base and departmental data in order to assist Flight Service in meeting its goals and objectives
• Attendance, Performance, and Engagement
• Assigns or delegate responsibility for specified work or functional activities to Senior FSMs (where applicable)
• Directs work, resolves difficulties, and establishes deadlines to guarantee timely completion of work.

• Received certificate of recognition for dedication and total commitment to help cabin crew during the flood in Kochi
• Awarded with Certificate in recognition of 10 years of service at Jet Airways
• Attended In-flight Executive Leadership Workshop by Jet Airways
• Jet-airways - Inflight Manager IFM Cabin crew
• Flight Manager - International A330
• Managing Customer satisfaction in-flight
• Team Management & Motivation across Crew
• Leading briefings to achieve goals set by the department
• Flight Documentation and Records
• Liaison across departments for efficient functioning of the In-flight department.

• Flight Manager - International A330
• Managing Customer satisfaction in-flight
• Team Management & Motivation across Crew
• Leading briefings to achieve goals set by the department
• Flight Documentation and Records
• Liaison across departments for efficient functioning of the In-flight department.

• Flight head-International and Domestic Sectors
• Managing Customer satisfaction in-flight
• Team Management & Motivation across Crew
• Leading briefings to achieve goals set by the department
• Flight Documentation and Records
• Liaison across departments for efficient functioning of the In-flight department.

• Joined one of the leading domestic airlines of the world as Flight Steward and immediately got recognition for exemplary service
• Was assigned to operate numerous high profile and chartered flights
• Also featured in the advertising Campaign for Jet Airways with the Brand Ambassador