NIJIL PCR
Chennai
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence. With a proven track record of success, dedicated to driving results and fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
Team Leader
Accenture solutions Pvt Ltd
07.2012 - Current
- Responsible to manage the End to End Billing for 1000+ customers and covering across the regions and maintain accuracy for 100% consistently
- Review the contract agreed with the customer in terms of the payment terms, credit period, credit limit, discounts, penalties for non-payment and contract end date and accordingly follow up with customers for payment collection
- Managing the customer profile creation and modification
- Perform pre-bill validations and share anomalies with billing operations team
- Perform audits of the accuracy of moderately complex billing information entered in the system and monitors the operation of the billing systems
- Bill Production & E-Billing Validation, Invoice Distribution Validation and Perform Custom solutioning for Billing requirements as need
- Monitor customer issues and ensure they are fixed on timely basis so payment can be collected within credit term
- Resolved complex customer Queries, disputes and complaints
- Conducting daily audits on billing activities to ensure quality control and eliminating revenue loss
- Be part of client co-innovation projects to delivery the key initiatives (touchless order platform)
- Support UAT and share testing results
- Develops solutions to tactical billing issues and works with systems design to implement new features
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment
- Offered constructive feedback to employees in response to quality assurance measures, ensuring consistently exceptional service
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand
Customer Support Executivea
Reliance BPO
06.2010 - 07.2012
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Assigned and designated job territories to customer care staff according to performance and history.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Science - Mathematics
Presidency College
Chennai, TN06.2010
Skills
- Team Building Leadership
- Strategic Task Prioritization
- Stakeholder Relationship Management
- Service Delivery Efficiency
- SLA management
- Customer Experience Management
- Performance Metrics Evaluation
- Strategic Development
- Risk Mitigation Strategies
- Data-Driven Forecasting
- Strategic Resource Allocation
Timeline
Team Leader
Accenture solutions Pvt Ltd
07.2012 - Current
Customer Support Executivea
Reliance BPO
06.2010 - 07.2012
Bachelor of Science - Mathematics
Presidency College
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