Nijwm Wary
Team Lead
Chennai
Summary
Dynamic Team Leader with proven expertise at Coforge BPS, specializing in e-commerce catalogue operations and client relationship management. Skilled in process optimization and effective task management, I enhanced team productivity through targeted coaching and streamlined workflows, achieving significant improvements in performance metrics. Adept at fostering collaboration and driving results in fast-paced environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Team Leader
Coforge BPS
Chennai
04.2024 - Current
- Worked in Walmart Process
- Operation Management
- Client Relationship Management
- Trust and Safety Project Analyst
- E-commerce Catalogue Management
- E-commerce Product Information Management
- Root Cause Analysis
- Data Analysis
- Work Force Management
- Helped the team to achieve the quality by educating them on E-commerce Catalogue ( different Product attributes)
- Shrinkage and Attrition control
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks
Subject Matter Expert
Cognizant Technology Solutions, CTS
Bangalore
09.2023 - 03.2024
- Worked in Walmart Process
- Content Quality Enhancement using in-house developed IAE- MVP Tool
- E-Commerce Product Content and Information Management
- Curating the right Product information/description and improve end customers’ buying decision
- SPOC of the Team to achieve daily Attribute’s target
- Have a vast knowledge on the attributes of different eCommerce Product Categories (Sports, Home, Fashion, Electronics, Jewelry, Toys, etc.)
- Catalogue Management
- Briefing about the attributes before the start of the work
- Doing QC and Final Validation check before sharing the production file for delivery
- Improving/updating the content of the attribute based on the requirement level (required, conditionally required, and recommended attributes)
- Mentored junior team members, contributing to their professional growth and development
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives
- Allocation of files to the associates
Senior Process Executive
Cognizant Technology Solutions, CTS
Bangalore
01.2020 - 09.2023
- Worked in Walmart Process
- Production associate -worked on various product types and attributes
- Helped in creating and reviewing Process SOP as per Product type
- Conducting team connect before starting of the Production file
- Helped leads/SMEs in consolidation production file
- Assisting new joiners to the process as and when required
- Maintained query repository where associates update their queries and send it for clarification to the client
Airport Operation and Customer Services
InterGlobe Aviations Ltd. "Indigo Airlines"
Kolkata
07.2017 - 04.2019
- Experienced in Airport Ground Operations
- Worked flexible hours across night, weekend, and holiday shifts
- Helped the team achieve TAT of 27 minutes for each flight operation
- Planning and coordinating the flight operations with ATC
- Handling manpower in day-to-day operations for different flights
- Looking after the safe and secure flight operations
- Safe and secure departure is the high priority in my job
- Worked in Domestic Baggage Handling department ( Baggage Makeup Area and Baggage Breakup Area)
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
MBA - Marketing Management & Human Resources Management
North Eastern Hill University
Meghalaya 07.2015 - 07.2017
BBA - General Management
Bongaigaon College
Bongaigaon, Assam 08.2012 - 07.2014
Skills
Effective team leadership
Teamwork and collaboration
Effective task management
Effective issue resolution
Process optimization
Workforce scheduling
Effective work planning
Adhering to standard operating procedures
Project management
Team performance analysis
Adaptable to simultaneous tasks
Accomplishments
- Achieved 99% and more in Quality through effectively helping associates with Process understanding and curating the right value for the right attributes
- Supervised team of 15 staff members.
- Winner of RnR award for the Q3 FY' 24-25 in Retail/Media as The Inspirer/All Star
Timeline
Team Leader
Coforge BPS
04.2024 - Current
Subject Matter Expert
Cognizant Technology Solutions, CTS
09.2023 - 03.2024
Senior Process Executive
Cognizant Technology Solutions, CTS
01.2020 - 09.2023
Airport Operation and Customer Services
InterGlobe Aviations Ltd. "Indigo Airlines"
07.2017 - 04.2019
MBA - Marketing Management & Human Resources Management
North Eastern Hill University
07.2015 - 07.2017
BBA - General Management
Bongaigaon College
08.2012 - 07.2014