Nijwm Wary
Team Lead
Chennai
Summary
Dynamic Team Leader with proven expertise at Coforge BPS, specializing in e-commerce catalogue operations and client relationship management. Skilled in process optimization and effective task management, I enhanced team productivity through targeted coaching and streamlined workflows, achieving significant improvements in performance metrics. Adept at fostering collaboration and driving results in fast-paced environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Team Leader
Coforge BPS
Chennai
04.2024 - Current
- Worked in Walmart Process
- Operation Management
- Client Relationship Management
- Trust and Safety Project Analyst
- E-commerce Catalogue Management
- E-commerce Product Information Management
- Root Cause Analysis
- Data Analysis
- Work Force Management
- Helped the team to achieve the quality by educating them on E-commerce Catalogue ( different Product attributes)
- Shrinkage and Attrition control
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks
Subject Matter Expert
Cognizant Technology Solutions, CTS
Bangalore
09.2023 - 03.2024
- Worked in Walmart Process
- Content Quality Enhancement using in-house developed IAE- MVP Tool
- E-Commerce Product Content and Information Management
- Curating the right Product information/description and improve end customers’ buying decision
- SPOC of the Team to achieve daily Attribute’s target
- Have a vast knowledge on the attributes of different eCommerce Product Categories (Sports, Home, Fashion, Electronics, Jewelry, Toys, etc.)
- Catalogue Management
- Briefing about the attributes before the start of the work
- Doing QC and Final Validation check before sharing the production file for delivery
- Improving/updating the content of the attribute based on the requirement level (required, conditionally required, and recommended attributes)
- Mentored junior team members, contributing to their professional growth and development
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives
- Allocation of files to the associates
Senior Process Executive
Cognizant Technology Solutions, CTS
Bangalore
01.2020 - 09.2023
- Worked in Walmart Process
- Production associate -worked on various product types and attributes
- Helped in creating and reviewing Process SOP as per Product type
- Conducting team connect before starting of the Production file
- Helped leads/SMEs in consolidation production file
- Assisting new joiners to the process as and when required
- Maintained query repository where associates update their queries and send it for clarification to the client
Airport Operation and Customer Services
InterGlobe Aviations Ltd. "Indigo Airlines"
Kolkata
07.2017 - 04.2019
- Experienced in Airport Ground Operations
- Worked flexible hours across night, weekend, and holiday shifts
- Helped the team achieve TAT of 27 minutes for each flight operation
- Planning and coordinating the flight operations with ATC
- Handling manpower in day-to-day operations for different flights
- Looking after the safe and secure flight operations
- Safe and secure departure is the high priority in my job
- Worked in Domestic Baggage Handling department ( Baggage Makeup Area and Baggage Breakup Area)
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
MBA - Marketing Management & Human Resources Management
North Eastern Hill University
Meghalaya 07.2015 - 07.2017
BBA - General Management
Bongaigaon College
Bongaigaon, Assam 08.2012 - 07.2014
Skills
Accomplishments
- Achieved 99% and more in Quality through effectively helping associates with Process understanding and curating the right value for the right attributes
- Supervised team of 15 staff members.
- Winner of RnR award for the Q3 FY' 24-25 in Retail/Media as The Inspirer/All Star
Timeline
Team Leader
Coforge BPS
04.2024 - Current
Subject Matter Expert
Cognizant Technology Solutions, CTS
09.2023 - 03.2024
Senior Process Executive
Cognizant Technology Solutions, CTS
01.2020 - 09.2023
Airport Operation and Customer Services
InterGlobe Aviations Ltd. "Indigo Airlines"
07.2017 - 04.2019
MBA - Marketing Management & Human Resources Management
North Eastern Hill University
07.2015 - 07.2017
BBA - General Management
Bongaigaon College
08.2012 - 07.2014
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