Nikeeta Rowe
Muncie
Summary
I would like to continue working towards my goal which is going back to school to eventually become a Registered Nurse because I love learning about how the human body and how it works and what can be done to help keep it functioning properly.
Experienced in streamlining patient registration processes, contributing to enhanced operational efficiency and improved patient experiences. Collaborated effectively with healthcare teams to ensure accurate data entry, which reduced discrepancies and improved compliance with regulations. Trained new staff on registration protocols, fostering a knowledgeable team that supports service delivery. Managed patient inquiries and resolved issues promptly, leading to higher patient satisfaction scores and reinforced trust in the healthcare system.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Registration-Specialist
Indiana University Health Ball Memorial Hospital
Muncie
03.2022 - Current
- Streamlined patient registration processes, enhancing operational efficiency and improving the overall patient experience.
- Collaborated with healthcare teams to ensure accurate patient data entry, reducing discrepancies and improving compliance.
- Trained new staff on registration protocols and systems, fostering a knowledgeable team and enhancing service delivery.
- Managed patient inquiries and resolved issues promptly, contributing to higher patient satisfaction scores and fostering trust.
- Ensured adherence to privacy regulations during patient interactions, safeguarding sensitive information and reinforcing patient trust.
- Verified insurance coverage for incoming patients and ensured that all documents were accurate and up-to-date.
- Followed established procedures while registering new patients into the system.
- Prepared documents for release of medical records upon request from authorized personnel.
- Performed additional duties as assigned by management team.
- Maintained confidentiality of all protected health information as required by HIPAA regulations.
- Assisted in the management of patient information, including data entry and maintenance of medical records.
- Cross-trained other staff members on registration processes when needed.
- Utilized multiple computer systems to access patient information, update records, verify insurance eligibility.
- Attended meetings and training sessions as requested by supervisors.
- Provided excellent customer service to patients and their families regarding registration process.
- Scanned documents and insurance cards to include in patient charts.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Welcomed patients to facility and assisted with registration sign-in process.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
Front Desk Coordinator II
Texas Orthopaedic Associates
Grand Prairie
10.2021 - 02.2022
- I work Check-In at Texas Orthopaedic Associates which means that I check patients in for their appointments, get copies of their insurance and driver's license, I also collect copays, schedule appointments, Do prep work for the following week's schedule by printing off the schedules of all the providers patients, New patient paperwork and Super Bills and answer the phone
Youth Development Specialist
Pendleton Juvenile Correctional Facility
Pendleton
03.2017 - 05.2018
- I am a Youth Development Specialist and my duties include but are not limited to running an entire unit of male juveniles for 12-16hrs a shift. I make sure that they do their hygiene, follow the rules of the facility, maintain order in the unit and make sure that all policies and procedures are followed and carried out.
Child Care Specialist
Youth Opportunity Center
Muncie
01.2011 - 08.2015
- I counted prescribed medication for the residents and handed them out during breakfast. My job also included but was not limited to supervising Substance Abuse boys ages 13-18 in a residential treatment facility by monitoring their behavior, maintaining a positive environment, keeping them safe, engaging in activities with them, promoting positive behavior, completing paperwork on a daily basis as well as being a primary of four residents which meant doing case notes on them daily and a monthly treatment input form that was sent to their individual counselors. I was a mentor for new employees that were coming to work in the cottage.
- CPR/First Aid certified, received the Ambush Award for showing positive leadership and teamwork in the cottage. Certificate of Employment for three years and also completed trainings in TCI, RAP, Proper Documentation, LGBT, Gang Training and other trainings related to my job.
Patient Care Representative
Open Door Health Services
Muncie
01.2007 - 07.2010
- I worked at the Front Desk greeting patients as they walked into the facility and had them sign in. Handed new patients paperwork to fill out and made a copy of their insurance card if they had one, once they completed the paperwork I entered their information into the system and made a chart for the Physician to see them. Collected Payments, called Medicaid to verify eligibility, called other Physicians offices to make sure their patients could be seen at our facility, pulled charts and also filed them, answered phones, sent and received faxes.
- I received praise from the patients that came into the facility on my customer service as well as receiving praise from my co-workers for helping them out if they needed it. At one point I had a patient make me a cake because she said I was so sweet and polite when she had a question or concern during her time in our facility.
Education
Medical Office Assistant Diploma - Medical Office Assistant
Indiana Business College
Muncie, IN 06.2005 - 12.2007
Diploma -
Muncie Central High School
Skills
- Medical Terminology
- Microsoft Excel
- Medical office experience
- Medical billing
- Computer skills
- Security
- Medical scheduling
- Insurance verification
- Microsoft Office
- EMR systems
- Customer service
- Medical receptionist
- HIPAA
- Patient registration
- Data entry accuracy
- HIPAA compliance
- Customer service excellence
- Documentation preparation
- Front desk operations
- Appointment scheduling
- Patient confidentiality
- Compliance adherence
- Electronic health records
- Communication skills
- Office software proficiency
- Cross-training staff
- Accuracy and precision
- Confidentiality
- Initiative-taking
- Client rapport
- HIPAA procedures
- Registration management
- Goal orientation
- Medical terminology
- Registration documents
- Verification and eligibility
- Healthcare experience
- Multitasking and prioritization
- Patient scheduling
- Documentation and reporting
- Teamwork
- Reliability
Certification
- CPR Certification
- First Aid Certification
Personal Information
Willing To Relocate: Not at this time
Timeline
Registration-Specialist
Indiana University Health Ball Memorial Hospital
03.2022 - Current
Front Desk Coordinator II
Texas Orthopaedic Associates
10.2021 - 02.2022
Youth Development Specialist
Pendleton Juvenile Correctional Facility
03.2017 - 05.2018
Child Care Specialist
Youth Opportunity Center
01.2011 - 08.2015
Patient Care Representative
Open Door Health Services
01.2007 - 07.2010
Medical Office Assistant Diploma - Medical Office Assistant
Indiana Business College
06.2005 - 12.2007
Diploma -
Muncie Central High School