Nikesh Bhanji
Mumbai
Summary
Knowledgeable airport services professional with 5+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player, efficient and hardworking with proactive attitude.
Overview
6
6
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Passenger Service Assistant
Jet Classic
- One Year Of Passenger Service Assistant(PSA) experience in Jet Classic.
Customer Service & Security Executive
Spice jet.ltd
03.2018 - 09.2023
- Customer Security Executive at Spicejet.ltd for 5years7months.
- Customer Service Agent
- Developed and implemented strategies to prevent and respond to security incidents.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
SSC -
Children Welfare School
HSC - undefined
Clara’s College of Commerce
TY.B.Com - Accounting And Finance
Clara’s College of Commerce
Skills
Good listenerHard workerFlexiblePositive attitudeSelf-motivated
First Aid Training
Check-In Processes
Passenger Assistance
Security Screenings
Boarding Gate Procedures
Ticketing
Airline Policies
Customer Service Management
Baggage Handling Procedures
Certification
MS-CIT in year 2011
Skillset
- MS office windows 7 & 10
- Ability to work well, both as an individual & in team environment
- Good team player with effective organizational and good communication skills
- Strong desire to learn and work on new projects
- Thorough knowledge of Accounting
- Strong analytical, problem solving, organizational ability
- Written and communication skills
- Ability to deal with people diplomatically
- Willingness to learn
- Leadership
- Have ability to think new and better ways of doing things
- Have ability to initiate actions without waiting to be told
- Customer Service (Passport check & Visa check)
- Boarding of passengers
Personal Information
- Date of Birth: 10/26/95
- Gender: Male
- Nationality: Indian
Extracurricular Activities
Played DSO Inter School Football Tournament (2009-2011) Played Mumbai Schools Sports Association MSSA (2009-2011) Cricket Coaching Under Mohit Chaturvedi (Chaturvedi Cricket Academy, juhu) Played NIKE FOOTBALL TOURNAMENT (2013) Played Inter College Football Tournament (2013-2015) Plays For DONGRIKAR SPORTS WELFARE ASSOCIATION D.S.W.A (Versova Village)
Timeline
Customer Service & Security Executive
Spice jet.ltd
03.2018 - 09.2023
Passenger Service Assistant
Jet Classic
SSC -
Children Welfare School
HSC - undefined
Clara’s College of Commerce
TY.B.Com - Accounting And Finance
Clara’s College of Commerce