Nikesh S

Key Responsibilities:

Manage renewals and upscale across the US mountain region.

Build strong client relationships to drive retention and satisfaction

Operate in high-volume business model

Collaborate cross-functionally to ensure seamless customer experience

Achievements:

Q2:105%, Q3:109%, Q4:97% (Projected 110% by quarter end)

Top performer (India Team) for consistent overachievement in renewal and upsells

• Products: Freshsales, Freshmarketer, Freshchat, Freshcaller
• Responsibilities:
• Successfully managed end-to-end sales cycles for Freshworks’ suite of customer engagement and sales solutions, including Freshsales, Freshmarketer, Freshchat, and Freshcaller.
• Developed tailored sales strategies to meet client needs and drive adoption of Freshworks products, resulting in strong client satisfaction and retention.
• Collaborated cross-functionally with marketing and product teams to refine go-to-market strategies and optimize customer experience.
• Conducted high-impact product demonstrations and built customized solution proposals that addressed key customer challenges.
• Key Achievements:
• Consistently ranked as the top performer for Q2 and Q3 in 2024, achieving sales targets with high customer conversion rates.
• Attained the highest Sales Closure Rate (SCR) year-to-date in 2024.

• Product - Document360 (SAAS / Inbound)
• Contact trial users and understand their requirements.
• Map the requirements with the tool.
• Negotiate and close the deal.
• Key Achievement:
• Q3 - Top Performer
• 5 years Deal Closed
• Best Deal - $ 19388

• ISO consulting for domestic and international clients.
• Own and develop an international geography. Develop business associates, local partners and leads to generate business in the geography.
• Hire, train, mentor and manage a team of business development executives to create a highly effective sales team.
• Key Achievement:
• Achieved 100% team target in quarterly basis
• Best Sale 12600 USD
• Appointed as Manager- Business Development

• Career Consultant - New Customer Acquisition
• Conversion of leads received from various marketing channels.
• Managing pre-sales to post-sales support activities for the assigned geographies
• Key Achievements:
• Consistently achieve revenue targets in line with team/organizational objectives.
• 80% Sales done from old leads
• Best Sale 600000 INR in a week
• Achieved weekly perks in a competition

• Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets.
• Contacting potential clients via email or phone to establish rapport and set up meetings.
• Attending conferences, meetings, and industry events.
• Maintaining fruitful relationships with existing customers.
• Key Achievements:
• Consistently achieve monthly targets.