Summary
Overview
Work History
Education
Skills
Timeline
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Nikesh Rajaram Gotankar

Virar,MH

Summary

Dynamic professional with a proven track record in operations management and customer relationship management at Serco Global Services. Expert in revenue generation and team building, successfully enhancing service quality and boosting employee morale. Recognized for cultivating strong vendor relations and implementing cost control strategies to drive business growth.

Overview

22
22
years of professional experience

Work History

Proprietor- Loan & Property Specialist

Matoshree Corp
02.2011 - Current
  • Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
  • Analyzed market trends to identify opportunities for expansion and diversification in the industry.
  • Developed and managed relationships with vendors and suppliers.
  • Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Resolved conflicts among employees in a timely manner, promoting effective communication within the team.
  • Provided customer service on accounts and resolved problems.
  • Increased clinic revenue by diversifying product offerings to include retail sales of supportive footwear options.

Assistant Manager

Serco Global Services
03.2006 - 11.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.

Team Leader - CRM Operations

Magus Customer Dialog Pvt Ltd
06.2005 - 03.2006
  • Conducted regular reviews of team performance metrics, identifying areas requiring improvement or development opportunities.
  • Delivered exceptional results consistently, exceeding set targets for both individual and team performance.
  • Managed budgets effectively, ensuring cost optimization while maintaining service quality standards.
  • Cultivated strong relationships with key stakeholders to ensure smooth collaboration on various projects.
  • Reduced customer complaints by implementing proactive measures to address common issues.
  • Enhanced customer satisfaction by addressing concerns promptly and resolving issues effectively.
  • Improved CRM operations efficiency by streamlining processes and implementing new technologies.

Customer Service Representative

Magus Customer Dialog Pvt Ltd
01.2004 - 05.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

BBA - Business Administration And Management

NIm
Mumbai, India
01-2007

Skills

  • Operations management
  • Revenue generation
  • Business development
  • Customer relationship management
  • Product sourcing
  • Customer acquisition
  • Team building
  • Quality assurance
  • Vendor relations
  • Cost control strategies

Timeline

Proprietor- Loan & Property Specialist

Matoshree Corp
02.2011 - Current

Assistant Manager

Serco Global Services
03.2006 - 11.2010

Team Leader - CRM Operations

Magus Customer Dialog Pvt Ltd
06.2005 - 03.2006

Customer Service Representative

Magus Customer Dialog Pvt Ltd
01.2004 - 05.2005

BBA - Business Administration And Management

NIm

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Nikesh Rajaram Gotankar