Niket Shah
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Duty Manager
Taj Skyline Ahmedabad
Ahmedabad
04.2024 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Monitored workflow to improve employee time management and increase productivity.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Established team priorities, maintained schedules and monitored performance.
- Conducted routine inspections to check quality and compliance with established specifications.
- Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
FRONT OFFICE EXECUTIVE
TAJ SKYLINE AHMEDABAD
Ahmedabad
08.2023 - 03.2024
- Completed daily reports, bucket checks, and adjustments or refunds as needed for errors or issues
- Greeting clients and setting a positive office atmosphere
- Performing an inventory of office supplies and indent if needed
- Creating and maintaining updated documents
- Handling enquiries and sorting mails
- Ensured guest satisfaction by accommodating requests and solving complaints.
FRONT OFFICE SUPERVISOR
TAJ SKYLINE AHMEDABAD
Ahmedabad
11.2022 - 07.2023
- Expedited the check-in/check-out process with swift computer and cash register skills
- Made reservations in the most courteous and efficient manner.
FRONT OFFICE ASSOCIATE
TAJ SKYLINE AHMEDABAD
Ahmedabad
10.2021 - 10.2022
- Accommodate guests by making them feel welcome, informed and cared for during the entire length of their stay
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
- Ensured guest satisfaction by accommodating requests and solving complaints
- Maintained appropriate filling of personal and professional documentation.
ON JOB TRAINING (FRONT OFFICE)
TAJ SKYLINE AHMEDABAD
Ahmedabad
05.2021 - 09.2021
- Oversaw the daily operations of the front office and resolve guest's requests, issues, and complaints
- Ensured the receipt of an accurate guest count and contributed to guest bookings and reservations
- Doing everything possible to maximise guest satisfaction and retention.
INDUSTRIAL TRAINEE
COURTYARD BY MARRIOTT
Ahmedabad
01.2021 - 05.2021
- Provided day-to-day administration of hotel
- Analyzed profits and made recommendations for improvements
- Served as a Hotel Management Trainee under the supervision of the General Manager
- Successfully supervised staff.
Education
DIPLOMA IN HOTEL MANAGEMENT -
AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE
Ahmedabad 03.2020 - 03.2021
HSC -
MITHIBAI COLLEGE
Mumbai 04.2019 - 04.2019
ICSE -
CHATRABHUJ NARSEE MEMORIAL SCHOOL
Mumbai 03.2017 - 03.2017
Skills
Adaptability
undefinedUndertaking
I do here by declare that the information given above is true to the best of knowledge and belief
Timeline
Duty Manager
Taj Skyline Ahmedabad
04.2024 - Current
FRONT OFFICE EXECUTIVE
TAJ SKYLINE AHMEDABAD
08.2023 - 03.2024
FRONT OFFICE SUPERVISOR
TAJ SKYLINE AHMEDABAD
11.2022 - 07.2023
FRONT OFFICE ASSOCIATE
TAJ SKYLINE AHMEDABAD
10.2021 - 10.2022
ON JOB TRAINING (FRONT OFFICE)
TAJ SKYLINE AHMEDABAD
05.2021 - 09.2021
INDUSTRIAL TRAINEE
COURTYARD BY MARRIOTT
01.2021 - 05.2021
DIPLOMA IN HOTEL MANAGEMENT -
AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE
03.2020 - 03.2021
HSC -
MITHIBAI COLLEGE
04.2019 - 04.2019
ICSE -
CHATRABHUJ NARSEE MEMORIAL SCHOOL
03.2017 - 03.2017
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