Niket Shah
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Duty Manager
Taj Skyline Ahmedabad
Ahmedabad
04.2024 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Monitored workflow to improve employee time management and increase productivity.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Established team priorities, maintained schedules and monitored performance.
- Conducted routine inspections to check quality and compliance with established specifications.
- Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
FRONT OFFICE EXECUTIVE
TAJ SKYLINE AHMEDABAD
Ahmedabad
08.2023 - 03.2024
- Completed daily reports, bucket checks, and adjustments or refunds as needed for errors or issues
- Greeting clients and setting a positive office atmosphere
- Performing an inventory of office supplies and indent if needed
- Creating and maintaining updated documents
- Handling enquiries and sorting mails
- Ensured guest satisfaction by accommodating requests and solving complaints.
FRONT OFFICE SUPERVISOR
TAJ SKYLINE AHMEDABAD
Ahmedabad
11.2022 - 07.2023
- Expedited the check-in/check-out process with swift computer and cash register skills
- Made reservations in the most courteous and efficient manner.
FRONT OFFICE ASSOCIATE
TAJ SKYLINE AHMEDABAD
Ahmedabad
10.2021 - 10.2022
- Accommodate guests by making them feel welcome, informed and cared for during the entire length of their stay
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
- Ensured guest satisfaction by accommodating requests and solving complaints
- Maintained appropriate filling of personal and professional documentation.
ON JOB TRAINING (FRONT OFFICE)
TAJ SKYLINE AHMEDABAD
Ahmedabad
05.2021 - 09.2021
- Oversaw the daily operations of the front office and resolve guest's requests, issues, and complaints
- Ensured the receipt of an accurate guest count and contributed to guest bookings and reservations
- Doing everything possible to maximise guest satisfaction and retention.
INDUSTRIAL TRAINEE
COURTYARD BY MARRIOTT
Ahmedabad
01.2021 - 05.2021
- Provided day-to-day administration of hotel
- Analyzed profits and made recommendations for improvements
- Served as a Hotel Management Trainee under the supervision of the General Manager
- Successfully supervised staff.
Education
DIPLOMA IN HOTEL MANAGEMENT -
AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE
Ahmedabad 03.2020 - 03.2021
HSC -
MITHIBAI COLLEGE
Mumbai 04.2019 - 04.2019
ICSE -
CHATRABHUJ NARSEE MEMORIAL SCHOOL
Mumbai 03.2017 - 03.2017
Skills
Adaptability
undefinedUndertaking
I do here by declare that the information given above is true to the best of knowledge and belief
Timeline
Duty Manager
Taj Skyline Ahmedabad
04.2024 - Current
FRONT OFFICE EXECUTIVE
TAJ SKYLINE AHMEDABAD
08.2023 - 03.2024
FRONT OFFICE SUPERVISOR
TAJ SKYLINE AHMEDABAD
11.2022 - 07.2023
FRONT OFFICE ASSOCIATE
TAJ SKYLINE AHMEDABAD
10.2021 - 10.2022
ON JOB TRAINING (FRONT OFFICE)
TAJ SKYLINE AHMEDABAD
05.2021 - 09.2021
INDUSTRIAL TRAINEE
COURTYARD BY MARRIOTT
01.2021 - 05.2021
DIPLOMA IN HOTEL MANAGEMENT -
AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE
03.2020 - 03.2021
HSC -
MITHIBAI COLLEGE
04.2019 - 04.2019
ICSE -
CHATRABHUJ NARSEE MEMORIAL SCHOOL
03.2017 - 03.2017
Similar Profiles
Satish Ramdas KolteSatish Ramdas Kolte
Director of Human Resources at The Indian Hotels Company Ltd (Taj Wellington Mews, Mumbai)Director of Human Resources at The Indian Hotels Company Ltd (Taj Wellington Mews, Mumbai)
Nripen RoyNripen Roy
Sr. Chef De Party at TAJ SKYLINE HOTEL (IHCL)Sr. Chef De Party at TAJ SKYLINE HOTEL (IHCL)
Shibshankar BarikShibshankar Barik
TANDOOR DCDP at TAJ SKYLINETANDOOR DCDP at TAJ SKYLINE
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP
Aditya ApteAditya Apte
Product Manager at ProgIST Solutions LtdProduct Manager at ProgIST Solutions Ltd