NIKHIL S KUMAR
Manager
Kochi,Kerala
Summary
Experienced Manager with over 5+ years of experience in Operations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Manager
BETTERPLACE SAFETY SOLUTION
06.2020 - Current
- Expanded the Zomato delivery partner sourcing, onboarding, and Assets distribution business across 70 cities PA India by implementing Merchant Center model
- Expand business across India at the time of 1st wave of Covid
- Increased Assets Distribution from 2000 to 15,000 delivery partners across 70 cities
- Manage 70 Merchant centers
- Handling Kochi, Chennai, and Kolkata cities for onboarding, Staffing and training of Blue color workforce (Delivery executives) for Amazon, Zomato, Flipkart, Grofers, Micelio, Rapido, and Uber moto
- Client interactions, Client requirement fulfillment, Monthly invoicing, Payment collection
- Implemented Zomato D2D (Door to Door) model by dispatching assets to delivery partner's doorstep at the time of 2nd wave of covid
- Asset vendor management, Weekly Vendor payments management.
- Partnered with vendors and suppliers to effectively manage and budget
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked
Assistant Manager
BetterPlace Safety Solution, BETTERPLACE SAFETY SOLUTION
10.2019 - 05.2020
- Responsible for Kochi City Zomato Delivery Partner On‐boarding
- Responsible for Managing Walk-ins, Center Management, implemented the Training partner model across 6 districts of Kerala to quickly expand the business with no Capex and Open by a minimal cost
- Manage the end to end On-boarding center operations
- Manage the daily team activities and operations
- Successful Expanded business in multiple cities of Kerala within a month time
- Assets distribution (T‐shirt and Bags), Fulfilling Client requirements, Monthly Invoicing
Senior Executive
Zomato Media Pvt Ltd, ZOMATO MEDIA PVT LTD
10.2018 - 10.2019
- Manage city operations
- Handled 1000+ active riders
- Launched Zomato in 3 cities of Kerala
- Prepare hiring targets for the city based on the demand growth plan
- Identify various sources to hire riders and train them as per the projections and TAT
- Assess geo-expansion opportunities
- Analyze Rider performance metrics and drive the supply team for controlling parameters
- Build efficiency in support processes for improving Rider experience
- Resolve rider issues and run retention programs for Riders in a cost-effective manner
- Design and send out Rider communication daily
- Define Rider service quality parameters for better customer and merchant experience
- Monitor key quality metrics at Rider level and ensure they are under tolerance level
- Run exercises for filtering delivery executive for non-adherence to quality standards
- Design the payout and incentive structure
Team Leader
Rivigo Services Pvt Ltd, RIVIGO SERVICES PVT LTD
12.2016 - 10.2018
- Manage day to day operations, take accountability of delivering the daily performance targets
- Monitor direct activities related to dispatching, routing, and tracking transportation vehicles
- Arrange and plan out warehouse, plan routes and process shipments
- Maintained accurate stock records
- Inventory Controlling and Audits on regular intervals
- Communicating with other departments, staff groups for resolving operational challenges and process improvement
- Resolve any arising problems or complaints, RCA Reviews the loading and unloading schedules to maximize efficiencies and reduce expenses
- Preparing Interstate documents
Management Trainee
Apollo Tyres Ltd
Kochi
06.2016 - 07.2016
- A study on hidden factory operations at Apollo Tires with emphasis in the elimination of tag less ply roll
- The hidden rework loops and its contributors
- Study the root cause and impact of tag less ply roll in throughput.
Education
MBA - Operations And Finance Management
University Institute of Management | Kerala University
Adoor 2014 - 2016
Bachelor of Science - Physics
St. Stephens College, Kerala University
Pathanapuram, KL 2011 - 2014
Skills
MS Office
Time Management
Supply and Logistics Management
Team Management
Operations Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
BETTERPLACE SAFETY SOLUTION
06.2020 - Current
Assistant Manager
BetterPlace Safety Solution, BETTERPLACE SAFETY SOLUTION
10.2019 - 05.2020
Senior Executive
Zomato Media Pvt Ltd, ZOMATO MEDIA PVT LTD
10.2018 - 10.2019
Team Leader
Rivigo Services Pvt Ltd, RIVIGO SERVICES PVT LTD
12.2016 - 10.2018
Management Trainee
Apollo Tyres Ltd
06.2016 - 07.2016
MBA - Operations And Finance Management
University Institute of Management | Kerala University
2014 - 2016
Bachelor of Science - Physics
St. Stephens College, Kerala University
2011 - 2014