Nikhil A Ambady
Kochi
Summary
Dynamic Collection Specialist with proven expertise at Paypal India Pvt Ltd, adept at regulatory compliance and effective communication. Skilled in negotiating debt repayment solutions while managing high-volume accounts. A team player who excels in utilizing automated systems to enhance customer service and resolve complex issues efficiently.
Overview
8
8
years of professional experience
Work History
Collection Specialist
Paypal India Pvt Ltd
Bangalore
01.2023 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with applicable federal and state laws governing collections practices.
- Managed high-volume call lists to contact debtors and secure payments.
- Met demands of busy collections group by performing high volume of daily calls.
- Utilized problem-solving skills to address complex issues that arose during collection efforts.
Collections Executive
CHARTER BPO SOLUTIONS
Kochi
01.2018 - 12.2023
- Arranged for debt repayment or established repayment schedules, based on customers' financial situations.
- Advised customers of necessary actions, and strategies for debt repayment.
- Located and monitored overdue accounts using computers and a variety of automated systems.
HELPDESK EXECUTIVE
BUZZWORKS BUSSINESS SOLUTIONS PVT LTD
01.2017 - 01.2018
- Follow standard help desk procedures
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
Education
B.COM - COMPUTER APPLICATIONS
BHARATA MATA COLLEGE OF COMMERCE AND ARTS
ALUVA01.2017
HIGH SCHOOL DEGREE - COMMERCE
ASSISI VIDYANIKETAN PUBLIC SCHOOL
01.2014
Skills
- Regulatory compliance
- Effective communication
- Negotiation
- Team player
- Experienced in automated dialer
- Customer service
Awards
- TIGER CALLS WINNER AT CHARTER MERCANTILE, SEVERAL TIMES
- COMPLIANCE CHAMPION AT CHARTER MERCANTILE, SEVERAL TIMES
Affiliations
- Browsing
- Painting
Timeline
Collection Specialist
Paypal India Pvt Ltd
01.2023 - Current
Collections Executive
CHARTER BPO SOLUTIONS
01.2018 - 12.2023
HELPDESK EXECUTIVE
BUZZWORKS BUSSINESS SOLUTIONS PVT LTD
01.2017 - 01.2018
B.COM - COMPUTER APPLICATIONS
BHARATA MATA COLLEGE OF COMMERCE AND ARTS
HIGH SCHOOL DEGREE - COMMERCE
ASSISI VIDYANIKETAN PUBLIC SCHOOL
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