NIKHIL ADEM
Hyderabad
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Customer Service Executive
Anand Kamalapuram
Hyderabad
04.2022 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Computer Applications -
Jahnavi Junior, Degree & PG College
Hyderabad 04.2021 - Current
Skills
Payment management
Timeline
Customer Service Executive
Anand Kamalapuram
04.2022 - Current
Bachelor of Computer Applications -
Jahnavi Junior, Degree & PG College
04.2021 - Current
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