Simran Agarwal

• Leading a team of 9 associates in the cash application function, improving productivity and quality through coaching and training.
• Analyze and resolve complex customer payment issues, reconciling discrepancies for accurate financial reporting.
• Possess process domain expertise in cash application activity and experience with ERPs such as SAP, Oracle, and PeopleSoft.
• Collaborate with account receivable and property and customer teams to resolve unidentified and unapplied payments.
• Attend weekly/monthly governance calls and take regular follow-ups to ensure control of unapplied and unidentified cash.
• Responsible for sharing monthly SLA dashboards and reports to stakeholders, conducting appraisals, and preparing PKT reports for individual and team performance.
• Conduct quality checks to ensure adherence to standards and client requirements, providing feedback for performance improvement.
• Successfully manage over 80 high-aged on accounts, performing reconciliations and resolving unapplied payments.

• Assign daily production tasks to team members, ensuring completion within deadlines.
• Conduct audits of cash application team member receipts for accuracy and compliance with client guidelines.
• Prepare and publish UAC and UIC reports for clients on a daily basis.
• Manage a team of 5 people, helping them achieve daily, weekly, and monthly targets.
• Prepare and update Standard Operating Procedures (SOPs) to ensure adherence to quality standards and client requirements.
• Recommend process improvements to senior leadership, earning appreciation for identifying, analyzing, and fixing constraints and challenges.

• Traveled to France for automation and testing of Power India business on SAP.
• Provided onsite training to Accenture fellows on BHGE piece.
• Traveled to Manchester UK for OPS Campus Leadership Program to learn presentation skills, interpersonal skills, networking with global teams, interacting with senior leadership, and more.
• Handled complex cash application issues and reconciled unapplied payments within strict deadlines.
• Served as a subject matter expert for the O2C process for GE WCS Industrial business, handling Accounts Receivable for EMEA and India regions with strong knowledge of the O2C cycle.
• Posted cash payments on customer accounts and balanced cash posted to cash receipts.
• Expertise in ERPs like SAP, Oracle, and Gecars.
• Researched and initiated resolutions for unapplied cash items by consulting with collections or business.
• Complied with Anti-Money Laundering procedures like third-party payments, payments from CIS, SST countries, etc.
• Worked with cash application supervisor for daily/weekly/monthly AR reconciliation to ensure accurate month-end close.
• Led client, collections, and internal review calls related to account reconciliations, migration, integration, escalations, and more for GE Grid India and EMEA portfolios.
• Cross-trained in almost all the GE Renewable and Power portfolios.
• Conducted process trainings for new hires and cross-trained team members on different portfolios.
• IT expert for the team, raising new hire access and solving issues related to laptop/desktop.
• Worked as a Genome advocate for Jaipur C2C site, managing team engagement activities for the entire O2C Cash Application team.

• Manage volume and meet deadlines proactively while supporting internal businesses and providing solutions to queries.
• Effectively resolve client disputes over receivables and streamline customer accounts receivable.