Swimming & Table Tennis
Nikhil Agarwal
Regional Sales Manager/ Hotel Operations
Kandivali (E)
Summary
Over 14 years of experience in providing exceptional hospitality and customer service, excelling in ensuring facilities exceed expectations. Strong leader with a dedicated work ethic, committed to meeting budget goals and meticulously documenting financials. Expertise in sales and marketing, with 4 years of international experience managing F&B departments, showcasing ability to lead teams to deliver top-notch work. Skilled in administration and management principles, strategically planning, managing human resources, and coordinating resources effectively. Proven track record of achieving 100% budget for the past 3 years and ongoing commitment to financial and strategic planning, driving continuous growth and sustainability within organizations.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Regional Sales Manager/Hotel Operations Manager
GRT Hotels And Resorts
01.2014 - Current
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 5 regional sales representatives and consistently achieved high sales targets.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Assistant Sales Manager
Kohinoor Continental Hotel
09.2011 - 12.2013
- Participate in development of Hotel’s Annual Marketing Plan, Budget and Business Plan.
- Directly manage and coordinate client accounts.
- Manage sales & business development for 24 properties across South zone for corporates across PAN India.
- Extensively worked in opening up of 2 properties in South zone.
- Manage 1221 keys with INR 12 Crore in annual revenue.
- Review revenue variance against budgets and actuals.
- Participate in preparation and timely submission of monthly Activity Report.
- Participates in sales meetings and brainstorming opportunities to increase sales results.
- Utilizes Sales Office systems consistently to maintain accurate, up to date information for all business contacts.
- Responsible for securing completed credit applications, distribution of credit information, and accurate adherence to billing procedures.
- Coordinate with all departments regarding needs and requirements of groups, meetings and events taking place in the hotel.
- Identification and adding new accounts to the portfolio, as per the areas mapped.
- Tracking the existing accounts, retention of lost and inactive accounts.
- Maximize occupancy and average rate of hotel through creative and selective selling.
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Assistant Sales Manager
TOSHALI Resorts International
06.2009 - 09.2011
- Responsible for generating revenue for 3 properties of Kohinoor Hotels.
- Cold Calling and converting them into business.
- Handling corporate client for South Mumbai.
- Developing new Business relationship through Leeds.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
F&B Senior Supervisor
Holiday Inn
10.2007 - 05.2009
- Worked as F&B Senior Supervisor in a 4
- Hotel, 180 Bedroom Property located on M4.
F&B Supervisor
Sheraton Park Towers Hotels
05.2007 - 08.2007
- Worked as F&B Supervisor in a 5
- Property with 280 room properties.
F&B Supervisor
Marriott Hotel
04.2005 - 02.2007
- Worked as an F&B Supervisor in a 4
- Property with 162 room properties.
Education
Post Graduation - Hotel & Business Management
Isle of Man
Higher National Diploma - Hotel and Catering Management
Kohinoor IMI
Bachelor’s Degree - commerce
MS University of Baroda
Skills
Sales leadership
Business development and planning
Sales initiatives and techniques
Team building
Competitive analysis
Lead generation
Forecasting and reporting
New account development
Negotiation and persuasion
Upselling and cross selling
Direct sales
Contract negotiations
Product knowledge
Training and mentoring
Certification
First Aid certificate, Myosotis Training Limited UK
Interests
Badminton, Cricket & Football
In addition to my professional qualifications, I am passionate about Badminton, Cricket, which has taught me valuable skills such as coordination and quick change in strategy. I believe that these experiences help me contribute to a positive workplace culture and drive team success.
Additionally, I speak English fluently, which could be an asset in communicating with diverse clients and stakeholders.
I am always eager to learn and grow, and I believe that sharing my varied interests contributes to a well-rounded professional profile.
Timeline
Regional Sales Manager/Hotel Operations Manager
GRT Hotels And Resorts
01.2014 - Current
Assistant Sales Manager
Kohinoor Continental Hotel
09.2011 - 12.2013
Assistant Sales Manager
TOSHALI Resorts International
06.2009 - 09.2011
F&B Senior Supervisor
Holiday Inn
10.2007 - 05.2009
F&B Supervisor
Sheraton Park Towers Hotels
05.2007 - 08.2007
F&B Supervisor
Marriott Hotel
04.2005 - 02.2007
Higher National Diploma - Hotel and Catering Management
Kohinoor IMI
Bachelor’s Degree - commerce
MS University of Baroda
Post Graduation - Hotel & Business Management
Isle of Man
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