Experienced software engineer with a solid background in troubleshooting, customer support, and application maintenance. Possesses exceptional communication skills to provide top-notch, customer-centric solutions within the realm of AWS cloud services. Demonstrates the ability to analyze issues, deliver timely results, and spearhead improvements. Proficient in Java, XML, SQL, and core AWS services including EC2, S3, CloudFront, VPC, IAM, Lambda, and more.