Nikhil Arora

· Day-to-Day Support Activity includes monitoring and tracking of client cases, phone calls and emails

· Work with customers, end-users and developers to resolve issues and respond to questions

· Providing Support end users during and after implementation over phone, email, remote and onsite

· Provide Level 1 troubleshooting and problem-solving support for Property Management software

· Maintain positive client relationships even in severe and pressurized situations

· Ticket escalation to respective Support Group

· Act as the point of contact among executives, employees, clients, and other external partners

· Manage executives’ calendars and set up meetings

· Make travel and accommodation arrangements

· Rack daily expenses and prepare weekly, monthly or quarterly reports

· Processed travel expenses and reimbursements for executive team and senior management group.

· Organize and maintain the office filing system

· Preparing/formatting documents, including proposals, contracts, and PowerPoint presentations.

· Managing schedules, fixing meetings, and calendar management

· Monitoring & coordinating various activities in the team like meetings, workshops, training sessions.

· Travel Management –Hotel booking, Air tickets & Visa Forex.

· Planning & Organizing for all the events personal and official.

· Maintaining and updating regularly all the guest lists and Event Calendar