Languages English, Hindi, Marathi
Nikhil B. Gaikwad
B.com
Mumbai
Summary
Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
Work History
Inbound Call Center Agent
1 Point 1
12.2022 - Current
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Adhered to company policies and guidelines while providing timely responses to customer requests or complaints.
- Developed a strong rapport with customers, ensuring repeat business and positive feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
Education
S.S.C - undefined
H.S.C - undefined
Skills
Ms-cit & Taily
Clear communication
Problem-solving
Credit card payment processing
Customer relations
Data entry
Script adherence
Call center experience
MS office
Personal Information
- Date of Birth: 05/26/03
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Inbound Call Center Agent
1 Point 1
12.2022 - Current