Hi, I’m
Nikhil Bapardekar
Senior Process Associate
Dombivli (West)
Summary
To contribute to the Success of an Organization, to achieve a successful career and to learn management skills. To build positive atmosphere around me wherever I work.
Overview
10
years of professional experience
1
Certification
3
Languages
Work History
GeBBS Healthcare Solution’s
Accounts Receivable Associate
03.2016 - 01.2017
Job overview
- Claim processing and submission
- Submit the claim to insurance companies to receive payment for services rendered by a healthcare provider (Hospital, Physicians)
- Taking denial status from various insurance carriers
- Checking eligibility and verification of policy
- Analysis of the data
- Converting denials into payments
- Follow Health Insurance Portability and Accountability Act (HIPAA)
- Patient eligibility verification
- Account follow up on fresh claims, denials, and appeals
- Checking the claim status as per their suspension and denials
- Achieving weekly/monthly audit target
- Giving feedback
- Completing audits for error correction
- Taking quality pre-shift briefing on daily basis
- Supporting the team in process improvement initiatives
Reliance Jio Infocom Limited
Contact Center Advisor Non-Voice
04.2017 - Current
Job overview
- Handling International Roaming complaints – Pan India.
- Top management escalations.
- Close looping of International Roaming cases.
- Maintaining service level of international roaming service requests.
- Top management escalations on mails as well as on chats.
- Closure of service requests within SLA.
- Coordinating with IR customers and ensuring the issue gets resolved.
- Handling all escalations for IR complaints received through mails as well as various channels. Resolving the issue by interacting with different teams involved for troubleshooting and providing resolution to the customer.
- Close looping with the customer once the issue is resolved. Also, sharing timely updates with the customers and keeping them posted with the progress of the case.
TATA Consultancy services LTD
Senior process Associate
12.2021 - 10.2025
Job overview
- Handling escalations for Australian broad band network.
- Worked on Incident management.
- Keeping a loop with client regarding raised escalations for technician visit or the work done.
- Rasing a request on service now for the new connections.
- Closing the cases for the raised complain on TRAM.
- Worked as Subject matter expert. (SME).
- Getting an updated in the Turn around time TAT, for the raised cases form onshore team on the EMAIL and keep updating the client.
- Have also updated with Generative AI Foundation certification. (UID FVEGQGO4zCtmSbp)
- Prompt Engineering.
- Basic AI with Internal Tools.
Education
Maharashtra Board
SSC
01.2009
Maharashtra Board
HSC
01.2011
Mumbai University
BMS
01.2016
Skills
Accounts payable and receivable
Time Management
Customer Service and Satisfaction
Quality Control
Flexible
Effective Communication Skills
Understanding of MS office Packages
Dedicated employee
Process redesigning and improvement
Reporting and Documentation
Generative AI Foundations Certification (UID FVEGQGO4zCtmSbp)
Interests
Travelling, Driving, Cooking, Gardening, Cycling, Beach or forest Clean up, Camping, Nature Photography
DECLARATION
I hereby declare that the above-mentioned information is true to best of my knowledge and I bear the responsibility for the correctness of the above-mentioned details. Place: Thane Date: Nikhil Bapardekar
STRENGTHS
- Sincerity and Punctuality
- Self-Motivated and Positive Attitude
- Goal oriented
- Quick learner and adaptive
SOFTWARE SKILLS
- OPERATING SYSTEM: Windows XP, Windows Vista, Windows 7,8,10
- INTERNAL TOOLS: Cerner (Navigation), E-gain, Genesis, Photoshop, NOKIA service now, TRAM, regular service now, WFC, AI prompt Tools (internal)
- SOFTWARE TOOLS: MS Office.
- OFFICE PACKAGE: MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook Express
Software
Service now, wfc, nokia
Certification
Generative AI and foundation
Timeline
Generative AI and foundation
09-2025
Senior process Associate
TATA Consultancy services LTD
12.2021 - 10.2025
Contact Center Advisor Non-Voice
Reliance Jio Infocom Limited
04.2017 - Current
Accounts Receivable Associate
GeBBS Healthcare Solution’s
03.2016 - 01.2017
Maharashtra Board
SSC
Maharashtra Board
HSC
Mumbai University
BMS