Summary
Overview
Work History
Education
Skills
Languages
Timeline
Nikhil Bhaskar

Nikhil Bhaskar

Hyderabad

Summary

Goal-oriented Operations Team Lead with exceptional customer relations, conflict resolution and safety management skills. Sound judgment and self-directed mindset to handle routine and complex challenges with minimal oversight.

Overview

6
6
years of professional experience

Work History

Operations Team leader - Analyst

Goldman Sachs
05.2021 - Current
  • Working with dispute delivery BO team as a Team lead manager
  • Handling team of 18 card frauds/chargeback specialists
  • Provided purpose, guidance, and direction to subordinates daily in order that positively affect attitudes and improved quality of work
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat such losses
  • Strong analytical/conceptual thinking competence to solve business problems and articulate key findings to senior leaders/collaborators in a succinct and concise manner
  • Helped in develop and streamline a robust process for claim processing by giving ideas
  • Responsible for training, volume allocation, manage performance and drive results for a team of 18 individuals
  • Currently working on Strategize and set up new Line of Business to tackle emergent digital fraud and minimize monetary loss
  • Possess knowledge tools like PEGA, Tableau, Databricks, Snowflake, Salesforce, Lexis-Nexis etc.

Fraud analyst

TTEC India
07.2017 - 12.2020
  • Worked with backend ops team as fraud prevention/AML SME.
  • Helped Prevent platform and users from fraudsters and maintain user’s online safety.
  • Have been part of pilot teams for different programs rolled out within the platform.
  • Have received appreciation from client.
  • Have mentored the new hired batches.
  • Have received awards for best performance for payment fraud.

Field Sales Executive

One97 Communication pvt. Ltd.
10.2016 - 03.2017
  • Handled a team of 10 agents.
  • Set and achieved company defined sales goals.
  • Met existing customers to review current services and expand sales opportunities.

Education

Masters - commerce (Finance

Nilamber Pitamber University
2016

Bachelors - commerce (Accounts) Graduated

Ranchi University
2014

Intermediate -

Jharkhand Academic Council
2011

Skills

  • Cultivating Productive Relationships
  • Daily Dashboards
  • Effective Workflow Management
  • Progress Monitoring
  • Quality Control

Languages

Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Punjabi
Upper intermediate (B2)

Timeline

Operations Team leader - Analyst - Goldman Sachs
05.2021 - Current
Fraud analyst - TTEC India
07.2017 - 12.2020
Field Sales Executive - One97 Communication pvt. Ltd.
10.2016 - 03.2017
Nilamber Pitamber University - Masters, commerce (Finance
Ranchi University - Bachelors, commerce (Accounts) Graduated
Jharkhand Academic Council - Intermediate,

Similar Profiles

CREATE PROFILE
Nikhil Bhaskar