Nikhil Bhaskar
Hyderabad
Summary
Goal-oriented Operations Team Lead with exceptional customer relations, conflict resolution and safety management skills. Sound judgment and self-directed mindset to handle routine and complex challenges with minimal oversight.
Overview
6
6
years of professional experience
Work History
Operations Team leader - Analyst
Goldman Sachs
05.2021 - Current
- Working with dispute delivery BO team as a Team lead manager
- Handling team of 18 card frauds/chargeback specialists
- Provided purpose, guidance, and direction to subordinates daily in order that positively affect attitudes and improved quality of work
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat such losses
- Strong analytical/conceptual thinking competence to solve business problems and articulate key findings to senior leaders/collaborators in a succinct and concise manner
- Helped in develop and streamline a robust process for claim processing by giving ideas
- Responsible for training, volume allocation, manage performance and drive results for a team of 18 individuals
- Currently working on Strategize and set up new Line of Business to tackle emergent digital fraud and minimize monetary loss
- Possess knowledge tools like PEGA, Tableau, Databricks, Snowflake, Salesforce, Lexis-Nexis etc.
Fraud analyst
TTEC India
07.2017 - 12.2020
- Worked with backend ops team as fraud prevention/AML SME.
- Helped Prevent platform and users from fraudsters and maintain user’s online safety.
- Have been part of pilot teams for different programs rolled out within the platform.
- Have received appreciation from client.
- Have mentored the new hired batches.
- Have received awards for best performance for payment fraud.
Field Sales Executive
One97 Communication pvt. Ltd.
10.2016 - 03.2017
- Handled a team of 10 agents.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
Education
Masters - commerce (Finance
2016
Bachelors - commerce (Accounts) Graduated
2014
Intermediate -
2011
Skills
- Cultivating Productive Relationships
- Daily Dashboards
- Effective Workflow Management
- Progress Monitoring
- Quality Control
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Punjabi
Upper intermediate (B2)
Timeline
Operations Team leader - Analyst - Goldman Sachs
05.2021 - Current
Fraud analyst - TTEC India
07.2017 - 12.2020
Field Sales Executive - One97 Communication pvt. Ltd.
10.2016 - 03.2017
Nilamber Pitamber University - Masters, commerce (Finance
Ranchi University - Bachelors, commerce (Accounts) Graduated
Jharkhand Academic Council - Intermediate,