Nikhil Bhatia
Delhi
Summary
Results-driven information technology management professional with a proven track record in enhancing productivity and efficiency. Expertise in strategic planning, risk management, and effective stakeholder communication. Demonstrated leadership and problem-solving skills, ensuring successful project outcomes in diverse environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Migration Specialist
MaxVal Group
Noida
08.2022 - Current
- Hands on experience in Reports and Salesforce Dashboards on processes
- Configuration in Standard object and Custom Object
- Creation of Users by configuring Custom Profiles, permission sets, and sharing settings
- Configuration in Page layouts, Record Types and customized app using App Builder
- Maintaining Data accuracy across Salesforce Platform
- Handles the ETL operation for Data Migration activities with different client's portfolio.
- Handles and ensure all implementation and testing are correct, accompanied with the correct data, recorded the data on Sharepoint sheet to attain the good KPI's
- Received and prioritized support requests to maximize resource utilization.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Managed databases of client information in accordance with data protection laws.
- Handling client calls on a day to day basis
- Quality check for error free deliverables
- Project tracking in JIRA along with defect management
- Knowledge of automation concepts and tools
- Perform other tasks and activities as may be assigned by the Management Team and provided training to new FTE (onshore/in house)
- Worked with multiple clients based in US, ANZ and UK
Principal Analyst
Clarivate
09.2017 - 08.2022
- Manage and maintain details of the renewal of clients' IP rights within Clarivate's IP Management System (core and non-core jurisdictions of country laws and implement in the respective software)
- Review onshore thoughts through email/teams call to suggest, influence and implement improvements in IPMS
- Handles and ensure all implementation and testing are correct, accompanied with the correct calculations, recorded the data on Sharepoint sheet to attain the good KPI's
- Review and analyze client correspondence to determine the necessary action required
- Verify details of calculations from Internal databases
- Provide responses to client queries within agreed timeframes
- Review core jurisdictions and implement in the software and knowledge of User Based Testing, Client DB, QA
- Collaborating with onshore leaders and product owners for day to day work and release related challenges
- Perform other tasks and activities as may be assigned by the Management Team or Renewal team leaders from time to time
- Project tracking in JIRA along with defect management
- Quality check for error free deliverables and Lead training for IP professionals on Foundation IP
- Promoted to Principal Analyst (04/2022)
- Got promotion in April 2022
- Received Extra Mile Quarterly Award for performing single and handled the released work perfectly within stipulated period of time
- Received spot award for implementing 300 template descriptions in the FoundationIP software
- Received spot award for providing 24% more deliverables to the clients in the respective releases
- Received spot award for handling 5 releases in a year for Ipendo
- Received spot award for handling salesforce cases quickly after an illness
Education
Master of Computer Application - Systems Analysis and Design, Advanced Database Management Systems, Data Communication and Networks, Advanced Internet Technologies
Vivekananda Institute of Professional Studies (GGSIPU)
Guru Gobind Singh Indraprastha University07.2017
Bachelor of Computer Application - Multimedia, DBMS, Software Testing
Mother Teresa Institute of Management (GGSIPU)
Guru Gobind Singh Indraprastha University07.2014
Skills
- Salesforce
- Data Loader and Workbench
- MSOffice
- Bootstrap
- Symphony
- Foundation IP
- Ipendo (IPMS Software)
- Agile Methodology
- Research
- Written communication
- Attention to detail
- Problem solving
- Data migration
- ETL operations
- Data accuracy
- Project tracking
- User training
- Quality assurance
- Client communication
- Team collaboration
- Documentation skills
- Analytical skills
- Adaptability and flexibility
Accomplishments
- Promoted to Principal Analyst, 04/22, Got promotion in April 2022
- Quarterly Award, Received Extra Mile Quarterly Award for performing single and handled the released work perfectly within stipulated period of time
- Spot Award, Received spot award for implementing 300 template descriptions in the FoundationIP software
- Spot Award, Received spot award for providing 24% more deliverables to the clients in the respective releases.
- Spot Award, Received spot award for handling 5 releases in a year for Ipendo.
- Spot Award, Received spot award for handling salesforce cases quickly after an illness.
Affiliations
Seasoned Snooker Player
Listen music
Yoga and Mediatation
Certification
- AI for Product Management from Pendo and issued by Credly (https://www.credly.com/badges/39783b33-1789-441d-9214-a4dad7651a33)
- Product Management Basics Certification from Pendo and issued by Credly(https://www.credly.com/earner/earned/badge/d0442e66-fc1e-4697-8ccf-652bc527828f)
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Migration Specialist
MaxVal Group
08.2022 - Current
Principal Analyst
Clarivate
09.2017 - 08.2022
Master of Computer Application - Systems Analysis and Design, Advanced Database Management Systems, Data Communication and Networks, Advanced Internet Technologies
Vivekananda Institute of Professional Studies (GGSIPU)
Bachelor of Computer Application - Multimedia, DBMS, Software Testing
Mother Teresa Institute of Management (GGSIPU)
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