Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AssistantManager
Nikhil Botla

Nikhil Botla

Bengaluru

Summary

Experienced in SaaS and client management, with a proven track record of reducing client churn and enhancing satisfaction. Skilled in process optimization and driving operational efficiency in the US mortgage sector. Adept at managing and expanding key accounts while integrating innovative solutions.

Overview

8
8
years of professional experience

Work History

Assistant Manager

PrivoCorp
Bengaluru
11.2024 - Current
  • Directed Client Success and Sales teams for SaaS mortgage solutions targeting US real estate clients.
  • Onboarded major US clients, achieving 20% churn reduction and expanding key accounts.
  • Integrated AI-driven quality control, enhancing operational efficiency by 15%.
  • Optimized communication processes to increase client satisfaction by 25%.
  • Negotiated vendor contracts to secure advantageous terms and pricing.
  • Created detailed reports on sales trends, inventory levels, and financial performance.
  • Analyzed sales data to identify trends, refining strategies for improved outcomes.
  • Conducted in-depth customer needs analysis to recommend appropriate loan products.

Team Lead

Rexera (formerly InspectHOA)
04.2023 - 10.2024
  • Managed SaaS-based mortgage and wealth management projects, increasing efficiency by 30%.
  • Audited legal documents for compliance with established policies and procedures.
  • Conducted one-on-one coaching sessions to enhance staff development.
  • Monitored team progress to ensure adherence to deadlines.
  • Implemented automation tools, boosting accuracy by 20% and decreasing costs by 15%.
  • Organized client meetings to provide project updates according to US time zones.
  • Motivated team members to elevate customer satisfaction and support retention initiatives.
  • Analyzed key performance indicators to formulate effective improvement strategies.

Senior Process Associate

NobleServe Systems Pvt Ltd
Bengaluru
06.2021 - 03.2023
  • Supervised title issue resolution in real estate, ensuring compliance with RESPA and TILA.
  • Reduced processing time by 20% through thorough investigations of defects.
  • Implemented quality control measures to optimize team performance and task efficiency.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Analyzed key performance indicators to formulate strategies for operational improvement.
  • Maintained regular communications with clients to promptly address and resolve issues.
  • Reviewed contracts for legal compliance prior to execution by all involved parties.
  • Managed multiple projects concurrently while meeting stringent deadlines.

Vendor Manager

Infinity Data Technologies
04.2018 - 06.2021
  • Managed vendor relationships in US mortgage industry, enhancing contract negotiations and compliance.
  • Negotiated optimal pricing with vendors, significantly increasing profit margins.
  • Conducted thorough due diligence checks on property titles, including lien and judgment searches.
  • Reviewed title documents and offered expertise on title-related issues.
  • Tracked transaction progress using automated software to ensure timely processing.
  • Maintained regular client communications to address and resolve issues effectively.
  • Oversaw multiple projects simultaneously, adhering to strict deadlines.
  • Provided training and support to new employees, ensuring clarity in responsibilities.

Sales Manager

Propozone Technologies Pvt. Ltd
03.2017 - 03.2018
  • Exceeded sales targets by 20% and increased revenue by 30% within one year.
  • Rolled out CRM system that enhanced team productivity by 15% and improved customer satisfaction by 25%.
  • Developed strategic sales plans, achieving 40% growth in market penetration and customer base.
  • Executed sales strategies to expand customer base and drive revenue growth.
  • Conducted sales consultations to educate clients on products and services.
  • Identified new markets for products, increasing overall market share.
  • Formulated goals and objectives aligned with team performance and revenue targets.

Sales Associate

Godrej Properties
01.2017 - 03.2017
  • Achieved sales targets exceeding 150% for six consecutive months.
  • Conducted research that led to a 30% increase in sales volume.
  • Deployed CRM system, boosting customer retention by 20%.
  • Developed relationships with new and existing clients to drive revenue growth.
  • Prepared and delivered impactful presentations on products and services.
  • Assessed customer needs to recommend optimal products and services.
  • Produced sales documents, finalized deals, and maintained accurate records.
  • Set up meetings with potential clients to address concerns and preferences.

Education

Bachelor of Science (B.Sc) - Computer Science

Babasaheb Ambedkar Marathwada University (BAMU)
Aurangabad

10th Grade - English Medium

CBSE
Aurangabad

Skills

  • SaaS customer success
  • Client relationship management
  • Process optimization
  • Compliance expertise
  • Communication skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager

PrivoCorp
11.2024 - Current

Team Lead

Rexera (formerly InspectHOA)
04.2023 - 10.2024

Senior Process Associate

NobleServe Systems Pvt Ltd
06.2021 - 03.2023

Vendor Manager

Infinity Data Technologies
04.2018 - 06.2021

Sales Manager

Propozone Technologies Pvt. Ltd
03.2017 - 03.2018

Sales Associate

Godrej Properties
01.2017 - 03.2017

Bachelor of Science (B.Sc) - Computer Science

Babasaheb Ambedkar Marathwada University (BAMU)

10th Grade - English Medium

CBSE

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