Nikhil B. Patel
Finance and Banking professional. Designated as Zonal Infrastructure Facilities Head at ICICI Bank
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
To get into a challenging position that will both utilize and strengthen the organizational, motivational and promotional skills acquired in diverse and demanding responsibilities.
Overview
24
24
years of professional experience
Work History
Zonal Infrastructure Facilities Head
ICICI Bank Ltd
07.2023 - Current
- Excellent communication skills, both verbal and written.
- Management of existing Large Ecosystem branches, Large Tower locations, Guest House, service apartments etc.
- Space management for large tower location in coordination with HR & Central team
- Assessing & Supervision of R&M (repairs & maintenance) for all locations
- Due Diligence of OPEX & CAPEX for mapped locations.
- Asset Management for mapped locations in coordination with Central team, taxation team, payment team etc.
- Large size project management like canteen renovation, Washroom renovation, tank renovation, branch renovation etc.
- Integral part of new branch setup for South Mumbai region.
- Part of the special ESG project for the Bank - Air to Water generator which was accomplished as per organization ESG goal inspite of multiple on ground challenges. First project of the Bank in Mumbai.
- Facilitated progress reporting processes through regular updates on project status shared with stakeholders at both internal and external levels.
- Negotiation with vendor for ongoing and future projects. Negotiate for the best L1 rate for the bank
- Supervise & provide resolution for various problems related to housekeeping services, security services, Vendor issues, Landlord issues, society issues etc. for mapped branches & Non branches
- Lead FPR for Business 360 for the entire Mumbai Tower team. As part of business 360 drive regular meeting with Landlord, vendors, reference clients for their financial requirement & getting maximum business income for the Bank. One of top performer for client business income.
- Coordinated, generated or created monthly & fortnightly dashboards to distribute to all team members for subsequent participation from entire team.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Central Premises Committee Coordinator
ICICI Bank Ltd
05.2015 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Management of Premises Committee Meetings comprising of top and senior management. Present various proposals for leasing, sourcing & disposal/surrender of premises for branches and offices in India as well as overseas locations.
- Proposed call and meeting agenda items to committee leadership.
- Proposed ideas and participated in meetings and activities to improve quality of work and work processes.
- Managed confidential information with discretion while maintaining compliance with organizational policies and regulations.
- Lay down various policies and operating guidelines as per the process for sourcing, leasing and disposal of premises and take necessary approvals for the same.
- Integral part of senior management reporting team. Analyze data & compile various reports for presentation to senior management committees.
- Collaborated with other departments to support cross-functional initiatives, promoting effective teamwork among all parties involved.
- Involvement in special projects during demonetization and similar special projects for branch expansion project, washroom project, ATM upliftment project etc.
- Conduct Sample checks / audits & identify properties for the Bank across India. Analyze & present the details to the premises committee.
- Design / Monitor systems as per requirement of the team to simplify process. Responsible for development of Automation of process in the team. Coordinate with various groups including IT group & create Service Request System for the Team based on their requirements. Error testing/UAT for portals & systems developed by the team.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Regulatory & Compliance Management
ICICI Bank Ltd
12.2010 - 06.2015
- Manage RBI Compliance requirement. Adhere to the branch authorization circulars
- Manage the regulatory reporting for ICICI Bank branches & ATMs. Coordinate with DSIM, DBOD & DBS departments of RBI & resolve all RBI queries/requirements. Resolve Audit & Compliance queries of the group as per the process/system.
- Meeting with RBI officials for resolving RBI queries and timely submission of reports.
- Generating analytics reports and managing digitization of RBI license of all branches, ATMs & other offices.
- Submission of various regulatory returns as per requirement specified by RBI
- Manage various team tasks and specials projects as assigned by the top management. Allocate the task to respective members and follow up for the same
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Manager
AXIS Bank Ltd
12.2009 - 11.2010
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Handle the entire payments & billing activity as per the budget allocation - creative, media, direct marketing, PR, research, printing etc.
- Ensure printing, production & dispatch of all marketing collaterals on PAN India Basis.
- Prepare all expenditure related MIS for monitoring & finalizing the advertising and publicity budget of the bank.
- Handle media planning of all statutory advertising for the Bank (branch opening, recruitment, UFR ads etc). Coordinate with media and creative agency for releasing all press ads of the Bank.
- Liaise with the various creative & advertising agencies for designing, scrutinizing, modifying various marketing collaterals of the bank.
Assistant Manager - Projects & Planning
UTI Bank ( Axis Bank Ltd)
10.2005 - 11.2009
- Setting up Branches, Extension counters, RLC & similar corporate offices, Offsite & Onsite ATMs on Pan India basis thereby coordinating with all the associated vendors. Timely Ordering, delivery, installation, follow-ups etc for various equipments.
- Vendor Management for ATM, VSAT, AC, Security Equipments, Signage etc. Coordination & follow-ups with respective branches & vendors for timely completion of work. Resolving ATM, VSAT, AC, Signage, Security equipments etc related service issues on pan India basis.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assistance for procurement of various equipments like ATM, AC, VSAT, Security items at the start of financial year & negotiating with all vendors for the best commercial pricing.
- Assistance in Creating & Finalizing Vendor Contracts. Submission of Annual Saving Statement.
- Processing payment for various equipments like VSAT, AC, UPS, ATM, ATM TIS (site work), Security equipments, Signage etc and maintaining/updating payment records. Processing AMC payments for ATM & VSAT on quarterly basis.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintaining ATM & Pan India Branch List on weekly basis & updating / coordinating with RBI. Conducting multiple data analysis for ATM transactions.
- Manage Bank's regulatory reporting including all RBI submissions/returns.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Customer Service representative
LarchTech Services Pvt. Ltd
11.2004 - 11.2005
- International call centre for floral and gifting products primarily for US & Europe client base.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate product information.
- Different roles involving Customer service, resolving queries for international clients, Sales, Recruitment calls, MIS & Marketing reports etc
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
TSE (Technical Support Executive)
EXL Service Pvt Ltd
11.2002 - 01.2003
- International call centre for Dell Computers
- Troubleshooting multiple customer queries related to Dell computers for US clients, promoting dell products etc
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
- Provided remote hardware services to correct reported issue.
- Managed high-volume support tickets effectively, prioritizing urgent cases and delegating to team members when necessary.
Supervisor
Real Paints Pvt Ltd
12.2001 - 05.2002
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed strong relationships with suppliers, negotiating favorable contracts to secure high-quality materials at competitive prices.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
H.S.C -
K. C. College
03.1996 - 1998.03
MHRDM - Human Resource Management
Jamnalal Bajaj Institute of Management Studies
Mumbai 05.2005 - 2008.05
S.S.C -
B.K. English School
Mumbai, India 1994.03 - 1996.03
Bachelor of Science - Chemistry/Industrial Chemistry
K. C. College
Mumbai, India 05.1998 - 2001.05
Skills
Excellent Communication
Extra Curricular Activities
Actively Participated in Inter School & Inter college Science Exhibition Participated in Inter School Badminton, Carrom and Table Tennis tournaments
Interests
Special interest in stock trading
Stock market analysis
Reading Books
Travelling
Watching & playing Cricket
Listening Music
Phone
- Mobile, 9869436391
- Landline, 9167780480
Additional Qualifications
- Completed 2 years MSAP (Master of Software Application Programming)
- Account Assistant Certification
- Working knowledge of AUTOCAD 2008
Stock Market Analysis
Keen interest in stock market, Mutual fund, Gold and other investment products
Timeline
Zonal Infrastructure Facilities Head
ICICI Bank Ltd
07.2023 - Current
Central Premises Committee Coordinator
ICICI Bank Ltd
05.2015 - 06.2023
Regulatory & Compliance Management
ICICI Bank Ltd
12.2010 - 06.2015
Assistant Manager
AXIS Bank Ltd
12.2009 - 11.2010
Assistant Manager - Projects & Planning
UTI Bank ( Axis Bank Ltd)
10.2005 - 11.2009
MHRDM - Human Resource Management
Jamnalal Bajaj Institute of Management Studies
05.2005 - 2008.05
Customer Service representative
LarchTech Services Pvt. Ltd
11.2004 - 11.2005
TSE (Technical Support Executive)
EXL Service Pvt Ltd
11.2002 - 01.2003
Supervisor
Real Paints Pvt Ltd
12.2001 - 05.2002
Bachelor of Science - Chemistry/Industrial Chemistry
K. C. College
05.1998 - 2001.05
H.S.C -
K. C. College
03.1996 - 1998.03
S.S.C -
B.K. English School
1994.03 - 1996.03
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