Nikhil Chand
Cabin Crew
New Delhi
Summary
I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I have more than 5 years of experience in working with multiple teams across multiple sectors, lameagerto learn, lenjoy overcoming challenges, and I have a genuine interest in Business Management and making organisations successful. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Cabin Crew
Air India limited
- Worked with the airline and gained a lot of experience in direct customer service and management skills.
Customer Service Representative
Serco global services
New Delhi
10.2011 - 10.2012
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
BACHELOR OF ARTS - General
EIILM University
Sikkim 07.2008 - 06.2011
MBA - General Studies
United Business Institute
Brussels, Belgium 06.2012 - 07.2014
Skills
Crew resource management
Creativity
Time Management
Teamwork
Communication
Timeline
MBA - General Studies
United Business Institute
06.2012 - 07.2014
Customer Service Representative
Serco global services
10.2011 - 10.2012
BACHELOR OF ARTS - General
EIILM University
07.2008 - 06.2011
Cabin Crew
Air India limited