Nikhil Chandran
Currently Pursuing A Career In Data Analytics
Kolkata
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Currently pursuing a career in Data Analytics because of a passion for Big Data.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Client Service Associate
Virtual Employee
Kolkata
03.2022 - 09.2022
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Managed master calendar by scheduling and confirming appointments.
Business Manager
Global MacroMedia
Kolkata
01.2021 - 02.2022
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
Operations Manager
Solucion Unlimited
Kolkata
12.2017 - 12.2020
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified procedure or process changes required to improve performance and productivity, and lead by example wherever necessary or possible.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Telecaller
BSK Technologies
Kolkata
04.2014 - 06.2015
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Recorded contact information of customers and potential customers in internal database.
- Conducted surveys in households in U.K. regarding their choice of utility brands and recorded them for the respective clients.
Education
High School Diploma -
M.P. Birla Foundation Higher Secondary School
Kolkata, West Bengal 04.2012 - 04.2014
Bachelor of Commerce - Accounting And Finance
Calcutta University
Kolkata, India 08.2014 - Current
Skills
Dynamic Communication
Accomplishments
- Generated and maintained a turnover of 150 crores INR in the third financial year of joining.
- Represented Global Macromedia in
respect with Bengal chambers of
Commerce in 2021 BusinessSummit - Represented Global Macromedia at
Prestigious IndianChambers of
Commerce in 2021 Business Summit - Product Launch for Global Macromedia
in June 2021
Timeline
Client Service Associate
Virtual Employee
03.2022 - 09.2022
Business Manager
Global MacroMedia
01.2021 - 02.2022
Operations Manager
Solucion Unlimited
12.2017 - 12.2020
Bachelor of Commerce - Accounting And Finance
Calcutta University
08.2014 - Current
Telecaller
BSK Technologies
04.2014 - 06.2015
High School Diploma -
M.P. Birla Foundation Higher Secondary School
04.2012 - 04.2014
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