Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nikhil Cherian

Bangalore

Summary

Results-driven professional with expertise in e-commerce ERP, specializing in Warehouse Management Systems (WMS), EDI, manufacturing, inventory management, and purchasing. Proven track record in leading product teams to achieve operational efficiency and drive successful initiatives. Combines technical skills with strong leadership to foster collaboration and problem-solving within teams.

Overview

6
6
years of professional experience

Work History

Manager of Product Consultants

FULFIL.IO
06.2021 - Current
  • Lead & develop a 12-member consulting team. Set clear KPIs, run weekly 1-on-1s, deliver quarterly performance reviews, and coach consultants on deep-dive troubleshooting—raising average CSAT from from 82% to 98% postive while halving new-hire ramp-up time.
  • Tackle the toughest problems first. Personally spearhead investigations into multi-module defects, API data-integrity gaps, and peak-season performance bottlenecks—cutting mean-time-to-resolution from 24 hrs → 2 hrs and eliminating repeat incidents for three consecutive quarters.
  • Scaled support with AI workflows. Designed LLM-powered pipelines that auto-classify tickets, surface probable root causes, and draft KB articles—slashing triage effort by 60 % and freeing ~1,200 consultant-hours/month for higher-value analysis.
  • Product-first ownership. Act as de facto Product Manager for the consulting pod: run continuous VOC loops with 100+ merchants, author PRDs, and drive the roadmap for WMS, EDI, Inventory, Purchasing, and Fulfillment modules—shipping nine merchant-requested features that boosted module adoption by 20 % QoQ.
  • Fire-fighting & escalation command. Orchestrate war-room responses for Black Friday/Cyber Monday and Sev-1 outages—aligning Engineering, DevOps, and CX—and ensured the last 4 BFCMs closed with zero critical escalations or SLA breaches.
  • Subject-matter authority. Serve as SME for Warehouse Management, Inventory, Production, Purchasing, Fulfillment/Receiving, and Sales Channels; created 200+ enablement assets and bootcamps adopted company-wide.
  • Talent pipeline & hiring. Scheduled and conducted interviews, ran reference checks, and onboarded five high-performing consultants—expanding team capacity while preserving a >90 % quality bar.

Procurement Consultant

Genuine Enterprises
11.2020 - 04.2021
  • Led strategic procurement for DuPont Corian and Montelli, enhancing inventory management efficiency.
  • Directed cost reduction initiatives and executed balance sheet reporting.
  • Acted as change agent to optimize processes and drive continuous improvement.
  • Facilitated contract negotiations using statistical data to secure more favorable agreements.

Operations Manager

Reebelo
11.2019 - 11.2020
  • Achieved complete ownership of end-to-end operations for sales and buybacks.
  • Maintained zero percent return KPI while resolving customer complaints through effective vendor solutions.
  • Managed over S$4,000,000 in GMV, contributing to consistent month-over-month growth.
  • Redesigned Reebelo sales catalog while overseeing all inventory KPIs.
  • Orchestrated comprehensive logistics operations with multiple delivery partners and suppliers.
  • Onboarded vendors and strengthened partner relationships to enhance collaboration.

Education

MSc. Management - Specializing in Operations

Singapore Management University
Singapore
01.2022

Bachelor of Technology - Mechanical Engineering

PES University
India
05.2019

Skills

  • Lean thinking and continuous improvement
  • Product roadmap prioritization
  • Customer discovery and voice of customer
  • Generative AI prompt engineering
  • REST and GraphQL APIs
  • Python programming and scripting
  • SQL for data analysis
  • EDI systems integration
  • ERP implementation
  • Warehouse and inventory management
  • Supply chain operations
  • Vendor relationship management
  • Scrum and Kanban facilitation
  • Stakeholder negotiation and conflict resolution
  • KPI dashboarding and A/B testing

References

References available upon request.

Timeline

Manager of Product Consultants

FULFIL.IO
06.2021 - Current

Procurement Consultant

Genuine Enterprises
11.2020 - 04.2021

Operations Manager

Reebelo
11.2019 - 11.2020

MSc. Management - Specializing in Operations

Singapore Management University

Bachelor of Technology - Mechanical Engineering

PES University

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