Nikhil Chhabra
Front Office Manager at Trident Agra
Summary
Property & Operations Leader with 12+ years' experience in luxury hospitality and facility management. Currently Front Office Manager at Oberoi Hotels (Trident Agra), leading a 20-member team and managing daily operations of a 135-unit property with ₹40 crore annual revenue. Recognized for delivering highest guest satisfaction scores, successfully clearing corporate audits with zero non-compliance, and driving operational excellence. Experienced in pre-opening projects, resident/guest engagement, vendor management, complaint resolution, and cost optimization. Certified trainer with a proven record in team development and service innovation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Manager
Trident Agra, Oberoi Hotels & Resorts
07.2024 - Current
- Manage daily operations of the rooms division (135 units), delivering ₹40 crore revenue in FY24–25.
- Lead a 20-member team across front office, guest relations, concierge, and bell desk.
- Consistently achieved the highest guest satisfaction scores across departments.
- Directed outsourced vendor teams (security, housekeeping, transport) ensuring service quality and cost efficiency.
- Oversaw utility coordination, preventive maintenance, and resident-style guest services.
Front Office Manager (Deputation)
ITC Kohenur, Hyderabad – ITC Hotels
03.2024 - 06.2024
- Deputed by ITC Hotels senior leadership to manage front office operations of the flagship Hyderabad property.
- Successfully handled the corporate audit by ITC Ltd, clearing it with zero audit points, reflecting compliance excellence.
- Directed daily operations and strengthened process adherence during a critical evaluation period.
Assistant Front Office Manager / Duty Manager / Reservations Manager
ITC Hotels
02.2018 - 07.2024
- Supervised operations for a 693-room luxury complex with multiple F&B outlets, wellness facilities, and banqueting spaces.
- Directed front office, concierge, reservations, and guest services – equivalent to resident services in premium residential townships.
- Led 80+ associates and outsourced manpower, ensuring adherence to ITC brand standards.
- Consistently improved guest satisfaction, achieving a Top-10 TripAdvisor city ranking.
- Spearheaded COVID-era operational adaptation, delivering 1,000+ training hours on hygiene, safety, and guest experience.
- Improved complaint resolution TAT by 20% through training and process refinement.
- Hosted foreign delegations, HNIs, and celebrity guests, ensuring seamless, premium experiences.
Management Trainee (Pre-opening & Operations)
ITC Hotels
01.2016 - 01.2018
- Selected for pre-opening teams, including ITC Kohenur (2018), where responsibilities included setting up front office operations, SOPs, and vendor contracts.
- Rotational exposure in front office, F&B, and facilities support to build holistic property management expertise.
- Conferred the Habib Rehman Award for Academic Excellence.
Education
Hospitality Management Training -
ITC Hospitality Management Institute
02.2018
Bachelor's - Tourism Studies
IGNOU
01.2016
Skills
Audit Compliance & Risk Management, Budgeting, Cost Optimisation & Revenue Growth, Complaint Resolution & Service Recovery, Property & Facility Operations Management, Resident Engagement & Event Management, Resident / Guest Experience & NPS Enhancement, Training & Development (Certified by EHL Lausanne), Utilities & Infrastructure Oversight (Water, Electricity, HVAC, Safety), Vendor & Outsourced Manpower Management
Certification
Certified Trainer École Hôtelière de Lausanne (EHL)
Awards
Habib Rehman Award for Academic Excellence ITC Hotels
Timeline
Front Office Manager
Trident Agra, Oberoi Hotels & Resorts
07.2024 - Current
Front Office Manager (Deputation)
ITC Kohenur, Hyderabad – ITC Hotels
03.2024 - 06.2024
Assistant Front Office Manager / Duty Manager / Reservations Manager
ITC Hotels
02.2018 - 07.2024
Management Trainee (Pre-opening & Operations)
ITC Hotels
01.2016 - 01.2018
Hospitality Management Training -
ITC Hospitality Management Institute
Bachelor's - Tourism Studies
IGNOU
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