Nikhil C T
Bengaluru
Summary
Business Analyst and QA Professional with over 3 years of experience in large-scale e-governance and public service IT projects. Proven track record in delivering business process improvements, managing end-to-end software testing, providing user training and support, and acting as a liaison between technical teams and stakeholders. Adept in Agile methodologies, manual testing, and stakeholder communication, with extensive exposure to projects like e-Procurement (GOK) and Government e-Marketplace (GeM).
Overview
3
3
years of professional experience
2019
2019
years of post-secondary education
4
4
Languages
Work History
Consultant
MBIT Pvt Ltd
11.2024 - Current
- Engaged in manual testing of the Government e-Marketplace (GeM) platform to ensure optimal application performance and functionality.
- Involved in gathering and documenting business requirements from various government departments and Public Sector Undertakings (PSUs).
- Delivered application training and hands-on support to users from multiple organizations.
- Created functional and technical documentation for QA, development, and end-user reference.
- Coordinated between client stakeholders and technical teams to ensure functional accuracy and implementation.
Business Analyst / Manual QA Tester
DXC Technology / Fidelis Technology Services Pvt Ltd
12.2021 - 11.2024
- Led manual testing for the GOK e-Procurement platform, validating features and executing test cases and UAT cycles.
- Resolved bugs by working closely with L2 support and development teams through JIRA.
- Performed regression and functional testing, preparing detailed test cases and executing them to ensure quality deliverables
- Delivered functional training and onboarding sessions to over 5500 users including government staff, vendors, and contractors.
- Developed training content and ensured regular updates to reflect system enhancements.
- Mentored new team members and coordinated regional support activities as Zonal In Charge.
- Supported users remotely and on-site with software installation and troubleshooting.
- Worked closely with the Project Director to manage critical production issues and streamline operations.
Education
MBA - Master of Business Administration -
The Oxford College of Business Management
BBM - Bachelor of Business Management - undefined
SRS College
Skills
- Business Process Analysis & Documentation
- Manual Testing
- Functional Testing
- UAT
- Stakeholder Engagement
- Government Training Programs
- JIRA
- Confluence
- MS Office Suite
- Issue Resolution
Timeline
Consultant
MBIT Pvt Ltd
11.2024 - Current
Business Analyst / Manual QA Tester
DXC Technology / Fidelis Technology Services Pvt Ltd
12.2021 - 11.2024
BBM - Bachelor of Business Management - undefined
SRS College
MBA - Master of Business Administration -
The Oxford College of Business Management
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